Import/Export Specialist II

Igloo Products Corp. is an iconic, fast-growing American brand known for its exceptional and durable coolers designed to meet every day needs. For more than 75 years, Igloo has been a leader in the housewares industry and has evolved into a high-growth lifestyle brand, inspiring outdoor experiences centered around fun, family, and friends.

Founded in 1947 as a metalworking shop that brought fresh cold water to Texas workers in the field, and later inventing the Playmate, Igloo has grown into America's most recognizable brand of ice chests. The Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has over 90% brand awareness, is #1 in market share in the U.S., and is a pioneer in sustainability within its category through the launch of biodegradable coolers and products made with post-consumer recycled resin and other sustainable materials. Igloo also has a growing direct-to-consumer (DTC) business, allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands, creating the opportunity to globally grow both brands together.

Built on a legacy of quality and innovation, we are seeking an Import/Export Specialist II to join our team and support our continued growth.

The Import/Export Specialist II is responsible for managing international orders and export activities from order receipt through final delivery, ensuring accurate order processing, timely shipments, and compliance with customer and shipping requirements. This role serves as a key liaison between customers, logistics partners, and internal teams, while providing expertise in export documentation, transportation coordination, and issue resolution.

Essential Job Duties and Responsibilities

• Receive, review, and process international customer purchase orders, ensuring accuracy of pricing, terms, product specifications, quantities, freight terms, and shipping requirements.
• Coordinate the movement of import and export shipments from order receipt through final delivery while ensuring customer requirements and delivery commitments are met.
• Enter, validate, and maintain international customer orders within Oracle for both manual and EDI-generated transactions.
• Monitor international order status and proactively resolve issues that may impact customer delivery, inventory availability, transportation, documentation, or compliance requirements.
• Coordinate closely with freight forwarders, customs brokers, carriers, and third-party logistics providers to ensure timely movement and clearance of shipments.
• Prepare, review, and validate export documentation, including commercial invoices, packing lists, certificates of origin, bills of lading, export declarations, and other country-specific documentation.
• Review and administer Letters of Credit and other international payment instruments to ensure compliance with customer and banking requirements.
• Issue pro forma invoices and coordinate required documentation to support international shipments.
• Partner with Distribution, Transportation, and Supply Chain teams to ensure timely shipment scheduling and resolution of shipping constraints.
• Manage a portfolio of international customer accounts across multiple regions and business segments, including Latin America, ensuring compliance with country-specific trade regulations, customer requirements, and service expectations.
• Provide cross training to Customer Service Representatives and other team members regarding international order management processes.

Other Duties:

• Perform other related duties and responsibilities as assigned in support of commercial execution and customer experience objectives.

Minimum Requirements and Qualifications

A suitable background would be a solid experience within the following qualifications and experiences:

• High school diploma or equivalent required.
• Minimum of 3 years of Order Management experience, including at least 1 years of Import/Export experience.
• Working knowledge of Letters of Credit, international trade terminology, and commercial documentation.
• Understanding of containerized shipment requirements and global logistics processes.
• Experience working with ERP systems, preferably Oracle.
• Flexibility to work overtime as business needs require.
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.

Preferred Qualifications:

• Bachelors degree in business, Supply Chain, Logistics, or a related field.
• 3-5 years of Order Management experience, including 2+ years of Import/Export experience.
• Bilingual in English and Spanish, with the ability to read, write, speak, and comprehend Spanish.
• Advanced knowledge of Oracle ERP systems.
• Experience in the consumer products industry.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong organizational, time management, and multitasking skills, with the ability to effectively manage multiple priorities.
• Exceptional attention to detail and accuracy.
• Highly effective communicator at all levels.
• Analytical problem solver and data driven decision maker

And of course - our Core Values

To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, we play to win, we embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star?  Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.