Import Operations Specialist

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

Import Operations Specialist

The Import & Logistics Specialist supports U.S. import operations by coordinating international shipments, customs clearance activities, trade documentation, and transportation providers. This role is responsible for ensuring efficient movement of goods into the United States, maintaining compliance with applicable customs and trade requirements, supporting audits and investigations, and optimizing transportation costs and service performance. The position partners closely with logistics providers, customs brokers, carriers, finance, customer service, and compliance teams to ensure smooth, compliant, and cost-effective import operations.

What you will be doing:

• Coordinate inbound international shipments to the United States from origin through final delivery
• Prepare, review, and maintain shipping and trade documentation (commercial invoices, packing lists, certificates of origin, freight documents, preference documentation, etc.)
• Work closely with freight forwarders, customs brokers, carriers, suppliers, and internal stakeholders to ensure smooth execution of import shipments
• Monitor shipment status and proactively resolve delays, customs holds, documentation discrepancies, and transportation issues
• Support customs clearance activities and ensure timely submission of required information to customs brokers and regulatory agencies
• Review customs entries, duty calculations, tariff classifications, and clearance documentation for accuracy
• Support compliance with U.S. Customs, CBP, FDA, USDA, and other applicable import regulations
• Support utilization of applicable Free Trade Agreements (FTA), trade preference programs, and duty-saving opportunities
• Analyze transportation costs, freight invoices, market conditions, and service performance to identify cost-saving opportunities
• Establish, monitor, and report key logistics and import performance metrics including transit times, transportation spend, duties, and customs clearance performance
• Identify trends, delays, compliance risks, and service issues, and recommend corrective actions
• Act as a primary liaison between internal teams and external partners including carriers, freight forwarders, customs brokers, 3PL providers, billing service providers, and government agencies
• Provide hands-on problem solving and daily operational support involving carriers, logistics providers, customs brokers, and regulatory agencies
• Assist with import audits, customs inquiries, internal investigations, and regulatory reviews
• Maintain accurate import and export records in accordance with company and regulatory retention requirements
• Provide regular reporting and operational insights to management
• Support continuous improvement initiatives and maintain logistics and import operating procedures (SOPs)
• Coordinate export shipments on an as-needed basis, ensuring compliance with shipping, documentation, and regulatory requirements
• Assist in preparation of Hazardous Goods Shipments
• File claims and cases for lost or damaged shipments
• Work with order management and supply chain teams to ensure orders flow correctly through logistics and customs processes

Must have for this role:

• Associate's or Bachelor's degree in Supply Chain, Logistics, International Business, Business Administration, or related field
• Minimum 5 years of experience in international transportation, freight forwarding, import operations, customs brokerage, or global logistics
• Demonstrated experience managing U.S. import shipments and coordinating customs clearance activities
• Strong knowledge of international shipping documentation, Incoterms, customs processes, freight terms, and transportation operations
• Experience working with customs brokers, freight forwarders, carriers, and government agencies
• Working knowledge of U.S. Customs requirements, HTS classification concepts, valuation principles, country of origin requirements, and trade preference programs
• Experience supporting import audits, customs reviews, compliance investigations, or regulatory inquiries
• Understanding of transportation pricing structures, freight billing, landed cost elements, and market conditions
• Strong analytical and problem-solving skills
• Proficient PC skills, including Excel and ERP systems
• Strong communication skills, both verbal and written
• Ability to organize and manage multiple priorities in a fast-paced operational environment
• Ability to work effectively across multiple functions and external partners
• Must be ITAR authorized

Nice to have:

• Experience with ACE System and customs reporting tools
• Experience with FDA, USDA, TSCA, or other U.S. regulatory agencies
• Experience with TMS, ERP, or global trade management systems
• Customs broker, freight forwarding, or logistics provider background
• Experience with Free Trade Agreements (USMCA and others)
• Experience in a manufacturing or high-tech environment
• Knowledge of Duty Drawback and post-entry activities
• Advanced Excel and data analysis capabilities
• Customs compliance certification (CUSECO, CCS, CES or equivalent)

What you will be part of:

• Company Overview - https://www.stratasys.com/en/about-us/history/
• Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
• Our Sustainability "3D Printing a Better Tomorrow" - https://www.stratasys.com/en/about-us/sustainability/
• Our Locations - https://www.stratasys.com/en/contact-us/office-locations/
• Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

Additional Information:

At Stratasys we have designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.

For this position, the typical annual starting base salary is from $78,240 to $95,402, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.

In addition to a competitive salary, we offer a comprehensive total rewards package (e.g., Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources etc.), recognition programs, employee stock purchase plan, and 401(k) with company match.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here.