Import Transportation & Fleet Operations Manager-Mandarin Required

CREATIVE INNOVATION INC

ONTARIO, CA

Full-time
Autofill and Review

16 days ago

Job Description

Benefits:

Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance

Position Overview:

We are seeking an experienced Import Transportation & Fleet Operations Manager to oversee import container transportation, company fleet operations, and trucking and drayage providers.

This role manages daily operations while improving fleet utilization, service quality, and profitability through cost analysis, capacity planning, rate negotiations, and process improvement. Proficiency in both English and Mandarin is required for day-to-day business communication.

Key Responsibilities:

Import Transportation & Dispatch

Manage the full import container transportation process, including arrival tracking, release coordination, container pickup, delivery, and empty container returns.
Coordinate with marine terminals, customs brokers, freight forwarders, warehouses, and customers.
Schedule drivers, routes, shifts, and transportation capacity; monitor shipment progress to ensure on-time delivery.

Driver & Fleet Management

Supervise drivers and dispatch staff, conduct performance reviews, and coordinate safety training.
Oversee vehicle maintenance, repairs, inspections, and required licenses and documentation to minimize downtime and ensure safe, compliant operations.

Carrier & Capacity Management

Develop and maintain relationships with trucking and drayage providers.
Negotiate rates and evaluate carrier service performance.
Allocate shipments between the company fleet and outside carriers based on cost, service requirements, and available capacity.

Cost Control & Profitability Analysis

Analyze revenue, costs, gross profit, and gross margins by shipment, vehicle, driver, customer, and route.
Monitor fuel, labor, maintenance, insurance, vehicle lease or depreciation, chassis, and outsourced transportation costs.
Minimize demurrage, detention, storage, driver waiting time, and other accessorial charges.
Provide financial analysis to support customer quotes, rate adjustments, and decisions about accepting new business.

Operational Improvement

Optimize routing, shipment sequencing, backhaul opportunities, and capacity allocation to reduce empty miles, waiting time, and transportation costs.
Develop and implement cost-saving and profit-improvement initiatives, and track and evaluate results.

Billing, Reporting & Team Leadership

Review carrier invoices and driver expenses, resolve billing disputes, and ensure all billable charges are accurately recorded and invoiced.
Partner with Finance on payment reconciliation and accounts receivable follow-up.
Prepare regular operational and profitability reports.
Establish standard operating procedures, train team members, and resolve major operational issues and escalated customer complaints.

Qualifications:

A minimum of 3 years of relevant experience in import logistics, container drayage, or fleet operations, including team management experience.
Strong understanding of import container transportation, terminal operations, container pickup and empty return requirements, and trucking cost structures.
Experience with dispatch, driver management, vehicle maintenance coordination, carrier sourcing, rate negotiations, and outsourced capacity management.
Ability to independently analyze costs and profitability by vehicle and shipment, identify operational issues, and deliver measurable improvements.
Proficiency in Microsoft Excel for data analysis; experience with transportation management systems (TMS), fleet management software, or enterprise resource planning (ERP) systems is preferred.
Strong communication, coordination, execution, and problem-solving skills.
Ability to manage time-sensitive transportation operations and competing priorities.
Proficiency in English and Mandarin sufficient for daily business communication.

Numbers & Facts

Location	ONTARIO, CA
Job Type	Full-time

Skills

Accounts Receivableunmatched
Automotive Repair and Maintenanceunmatched
Billingunmatched
Brokerageunmatched
Capacity Allocationsunmatched
Capacity Managementunmatched
Capacity Requirements Planning (CRP)unmatched
Communication Skillsunmatched
Cost Analysisunmatched
Cost Controlunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Dental Insuranceunmatched
Depreciationunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
English Languageunmatched
Enterprise Applicationsunmatched
Financeunmatched
Financial Analysisunmatched
Fleet Managementunmatched
Freight Forwardingunmatched
Gross Marginunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Insuranceunmatched
Logisticsunmatched
Maintenance Servicesunmatched
Mandarin Chinese Languageunmatched
Microsoft Excelunmatched
Negotiation Skillsunmatched
Operational Improvementunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Outsourcingunmatched
Performance Reviewsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Process Improvementunmatched
Profit & Lossunmatched
Profit & Loss Analysisunmatched
Reconciliationunmatched
Record Keepingunmatched
Revenue Analysisunmatched
Safety Trainingunmatched
Standard Operating Procedures (SOP)unmatched
Team Lead/Managerunmatched
Time Managementunmatched
Training/Teachingunmatched
Truck Driverunmatched
Truckingunmatched
Vehicle Fleetsunmatched
Vision Planunmatched
Warehousingunmatched

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