In-Person Service Desk Technician

Newport Beach, California

$4,500–$5,500
Instant Apply

10 days ago

Job Description

End User Support – IT Support Technician:

Senior Desktop Support Technician with 8+ years of enterprise IT experience Proven expertise in L2/L3 deskside support, Windows and macOS systems, Active Directory, enterprise imaging, incident management, and infrastructure troubleshooting. Strong customer engagement, SLA compliance, and seamless collaboration with infrastructure, network, and security teams. experienced in 24x7 production environments.

CORE COMPETENCIES:

Senior Desktop & Deskside Support (L2/L3).
Windows 10/11 | macOS | Windows Server.
Active Directory | Azure AD (basic) | Group Policy.
Hardware & Peripherals (PCs, laptops, printers, scanners).
Enterprise Imaging (Autopilot, SCCM-based builds).
ServiceNow | ITIL Incident & Change Management.
VPN & Secure Access (Zscaler, Cisco AnyConnect).
Network Troubleshooting (DNS, DHCP, TCP/IP).
Asset Lifecycle & Device Compliance.
Hands-On Technical Support | Customer Service Excellence.

Job Description:

Desktop and laptop hardware troubleshooting and repair.
Software installation, updates, and configuration.
Mobile Device Management (iPhone & Android).
VOIP Phone Support (Basic End User Support).
AV Equipment Support (Basic End User Support).
Network connectivity issues resolution.
Password resets and account management.
Email and application support.
Basic security awareness training.
Ability to move equipment between storage locations (Lift 30 lbs.).
On-site technical support.

Numbers & Facts

Location	Newport Beach, California
Salary	$4,500–$5,500

Skills

Androidunmatched
Apple iPhoneunmatched
Audiovisualunmatched
Change Managementunmatched
Cisco Network Systemsunmatched
Customer Support/Serviceunmatched
DHCP (Dynamic Host Configuration Protocol)unmatched
DNS (Domain Name System)unmatched
Desktop Administrationunmatched
Desktop Hardwareunmatched
Desktop PCunmatched
Document Scannersunmatched
Hardware Repairunmatched
Help Deskunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Incident Managementunmatched
Information Technology & Information Systemsunmatched
Laptop Hardwareunmatched
Laptop PCunmatched
Lift/Move 30 Poundsunmatched
Mac Operating Systemunmatched
Microsoft Active Directoryunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows Serverunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
Network Connectivityunmatched
Network Securityunmatched
On Site Supportunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Production Systemsunmatched
Sales Managementunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Software Administrationunmatched
Software Installationunmatched
System Center Configuration Manager (SCCM)unmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
VPN (Virtual Private Network)unmatched
VoIP (Voice over IP)unmatched

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