Job Title: In-Room Dining (IRD) Coordinator
Department: Food & Beverage
Reports To: Director of Outlets
Status: Full-time, Hourly
Pay: $20.00 per hour
Location: Gurney’s Resorts & Seawater Spa, Montauk, NY
About Us:Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:The In-Room Dining Coordinator is the central point of contact for all guest room dining requests, responsible for delivering a seamless, efficient, and elevated ordering experience. This role blends hospitality, organization, and technology—ensuring every order is handled with precision, warmth, and attention to detail. As the voice of In-Room Dining, the Coordinator plays a critical role in shaping the guest experience, from the initial interaction through order fulfillment and follow-up.
Key Responsibilities
Guest Experience & Communication
- Answer all IRD calls promptly with a polished, luxury-forward phone presence
- Guide guests through menu offerings, including dietary accommodations and upselling opportunities
- Ensure all guest interactions reflect the elevated service standards of the property
- Communicate accurate wait times and follow up on guest requests when necessary
Order Management & Systems
- Enter all orders accurately into MICROS POS
- Coordinate digital and mobile orders through BBot when applicable
- Ensure all modifications, allergies, and special requests are clearly communicated to the kitchen
- Manage order flow during high-volume periods with efficiency and composure
Operational Coordination
- Act as liaison between guests, kitchen, and service team to ensure timely and accurate delivery
- Monitor ticket times and proactively communicate delays or adjustments
- Assist with menu updates, availability changes, and system adjustments (e.g., limited menus during operational shifts)
- Support IRD service flow across breakfast, lunch, and dinner periods
Administrative & Organizational Duties
- Maintain accurate logs of orders, guest requests, and service notes
- Assist in updating IRD menus and ensuring system accuracy (pricing, availability, timing)
- Support team scheduling coordination and communication when needed
Qualifications:
- Previous experience in hospitality, call center, or restaurant operations preferred
- Strong communication skills with a professional phone demeanor
- Experience with POS systems, preferably Micros, is a plus
- Ability to multitask in a fast-paced, high-volume luxury environment
- Strong attention to detail and organizational skills
Preferred Attributes
- Calm and solution-oriented under pressure
- Strong sense of urgency with a guest-first mindset
- Ability to anticipate needs and problem-solve proactively
- Team-oriented with strong cross-department communication skills
Pay Range and Compensation Package:
- $20.00 per hour
- Employee discounts on resort amenities and services.
- Opportunities for career advancement within the resort.
- Positive and dynamic team environment.