In-Store Sampling- Account Manager

About the job

PLEASE READ FULL JOB DESCRIPTION BEFORE APPLYING.

Starting as Part-time moving to Full-time in March 2027

Position Overview-

We are seeking a highly organized, proactive, and reliable Account Manager to oversee and execute in-store product sampling and retail activation programs nationwide. This role is responsible for managing client relationships, coordinating field teams, ensuring flawless program execution, and driving measurable results for our brand partners.

This remote position requires full-time, dedicated computer-based work during business hours to ensure accurate scheduling, communication, and program execution. Its is not a flexible remote role.

Key Responsibilities

Program & Calendar Management

• Build and manage monthly sampling calendars
• Coordinate store lists and approved locations
• Maintain accurate schedules and timelines
• Ensure all bookings align with client and retailer requirements
• Manage long-term planning and lead-time requirements

Field Staff & Representative Management

• Recruit, onboard, and train brand ambassadors/demo reps
• Assign reps to locations based on availability and performance
• Confirm attendance and readiness before each activation
• Manage call-outs, replacements, and last-minute changes
• Maintain a high-performing, reliable rep network

Scheduling & Booking Operations

• Oversee rep availability collection and scheduling systems
• Reduce manual back-and-forth through organized processes
• Track open shifts and fill gaps quickly

Quality Control & Performance Oversight

• Monitor event execution and check-in and check-outs
• Review recaps, photos, and reporting from reps
• Address performance issues promptly
• Implement corrective action plans when needed

Reporting & Administration

• Prepare weekly and monthly performance reports
• Track KPIs including coverage, attendance, and conversion
• Maintain organized digital records and documentation
• Support invoicing and billing accuracy
• Assist leadership with forecasting and planning

Performance Expectations

Successful Account Managers are expected to:

• Maintain 95%+ event coverage
• Minimize last-minute cancellations
• Keep calendars accurate and up to date
• Respond to clients and reps within 24 hours
• Proactively solve problems before they escalate
• Reduce manual processes through systems and automation
• Consistently meet program timelines

Required Skills & Qualifications

• 3+ years in account management, field marketing, or operations
• Strong project management and organizational skills
• Excellent written and verbal communication
• High attention to detail
• Ability to manage multiple clients and timelines
• Comfortable with spreadsheets, scheduling tools, and CRM systems
• Ability to work independently and take ownership

Preferred Experience

• Experience managing field teams or brand ambassadors
• Retail, CPG, or shopper marketing background
• Experience with Google Sheets and Microsoft office
• Prior work with national retailers
• Familiarity with sampling and experiential marketing programs

Key Traits for Success

• Highly dependable and accountable
• Calm under pressure
• Solution-oriented mindset
• Strong follow-through
• Proactive communicator
• Results-driven
• Continuous improvement mindset

Growth & Opportunity

This role offers the opportunity to grow into senior account leadership, operations management, or client services leadership. High performers will be given increasing responsibility and client ownership.

Pay and Benefits:

• Salary- $50,000-$85,000 based on experience
• Performance Bonus- Up to 25% annually for hitting program goals
• Retirement- Simple IRA plan to help you save for the future
• Paid Time off & Holidays
• Growth Opportunities: Clear path for advancement, with the potential to move up after one year