Incident Coordinator

Elwyn seeks an Incident Coordinator to maintain a designated caseload, complete specific aspects of the incident management process according to Elwyn policy, and participate in on-call coverage responsibilities.?

• In accordance with the procedures and expectations outlined in the Incident Management (IM) Policy:
  
  • Reviews all Incident Reports (IR) to determine appropriate and required action(s)
  • Reviews on-call notes from the Administrator On--Call and Nurse On-Call to determine if an IR has occurred as defined by the appropriate regulations
  • Requests an IR from the program if one has not yet been received
  • Ensures appropriate and timely filing and entry into designated systems within twenty-four (24) hours and to designated reporting agency(s), where applicable
  • Forwards IR to the appropriate service area Quality Improvement Specialist or Coordinator (QIS/QIC) in the Quality Improvement (QI) Department, where appropriate
  • Where applicable, ensures IR is filed with appropriate outside agency, including but not limited to Adult Protective Services, Older Adult Protective Services, and/or law enforcement
  • Tracks IRs, using tracking sheet, and sends to program leadership on a weekly basis; updates tracking sheet as items are received and removes incident from the tracking sheet when all items are received, where appropriate
  • Ensures any required investigation is assigned to a Certified Investigator
• Provides investigator with necessary information to start the investigation, including but not limited to the incident report and case number; suspension form for target(s), if applicable; names and contact numbers of program leadership; and any names and contact numbers of witnesses, if known at time of assignment
• Provides information, and support, including ensuring that the Director of Labor Relations is notified of any involvement of represented staff or connecting with the service area's Human Resources Business Partner on any staff participation issues with other staff
• Requests updates from the Certified Investigator, as needed, to ensure that timelines are met
• Reviews all investigatory statements thoroughly to ensure identification of additional target(s) and follows up, as appropriate, to ensure all required actions are taken by the appropriate party, including identifying any additional reportable incidents, entering new incident into the appropriate system and determining whether another separate investigation is required and assigns accordingly
• Schedules the administrative review wrap-up meeting within five (5) days of the completion of each investigation
• Forwards findings and corrective action plan of the corrective portion of the administrative review to Quality Improvement with any required verification attached
• Finalizes all reportable incidents in the incident management system within thirty (30) days of the incident date, or extend as appropriately
• Attends committees and sub-committees as assigned
• Maintains a current file of all Incident Management bulletins, regulatory standards, and updates
• Obtains and maintains current Certified Investigator training and credentialing as back-up to Certified Investigator(s), as needed
• Completes assigned investigations of incidents
• Enters data concerning incidents into current incident management systems and retrieves information as needed
• Performs other duties as assigned