Incident Management (IM) Support Engineer

Incident Management (IM) Support Engineer

Location: Costa Mesa, CA | Hybrid

Rate: $60-70/hr

Interview: Virtual

Experience: 5+ years | Industry: Automotive / Connected Car / Telematics

Seeking an Incident Management Support Engineer to support a Connected Car & Telematics operations environment. The role will monitor production systems using Datadog, Dynatrace, Grafana, MaxGauge, and Elastic, identify anomalies, and lead end-to-end incident resolution.

Key Requirements:

• Strong experience in Incident Management / Operations with P1/P2 incident and bridge leadership.
• Hands-on experience with Connected Car, Telematics, TCU, OTA, Remote Services, and IoT.
• Experience with Datadog, Dynatrace, Grafana, MaxGauge, logs, metrics, and dashboards.
• Lead incident bridges, coordinate cross-functional teams, manage communications, SLAs, and post-incident RCA/CAPA.
• Knowledge of ITIL, Jira/ServiceNow, Confluence, Jenkins, and xMatters.
• Strong stakeholder communication and incident commander skills.
• Ability to analyze telemetry, logs, alerts, and time-series data.

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