Income Maintenance Caseworker II

Income Maintenance Caseworker II

Salary

$18.53 - $28.74 Hourly

Location

Community Services 106 East Morgan St., Brevard, NC 28712, NC

Job Type

Full-Time

Job Number

00486

Department

Social Services

Division

CHILDREN AND FAMILY MEDICAID

Opening Date

09/29/2026

FLSA

Non-Exempt

• Description
• Benefits

About

This position makes a difference in people's lives-what IMCs do matters! An Income Maintenance Worker is vital to helping families and children have access to food or helping pregnant women, children and elderly individuals have access to medical care. Transylvania County is seeking an Income Maintenance Caseworker in our Family & Children Medicaid Division. This position offers a robust training program and a defined career development plan. If youve worked directly with customers as a bank teller, customer service representative, bookkeeper, payroll clerk, medical billing, paralegal, or other clerical experience this would be a great fit for you! Or, if youve been an IMC before, wed love to have you join our team!

Essential Functions

• Performs all of the following functions; (intake, processing and review) in one of the following income maintenance programs; (Food Stamps, Aid to Families with Dependent Children, Medicaid or County Special Assistance).
• Assists clients on a walk-in basis and over the phone.
• Works with clients to gather information through the interview process for the purpose of determining applicant/client eligibility as well as to inform the client of their rights and obligations as prescribed under program policies.
• Obtains all pertinent data concerning the clients family composition; and financial, employment and health status.
• Processes clients applications through the verification of information obtained during intake.
• Reviews clients case on a periodic basis, in order to re-verify the clients eligibility for continued participation in the program and determining eligibility for other necessary programs as may be dictated by the clients current circumstances.
• Determines clients initial and/or continued eligibility for any given program, depending on the function or combination of functions performed.
• Stays up to date with program policies and processing functions in order to correct any errors detected during second party reviews.
• Refers to the Food Stamps, AFDC, Medicaid, and County Special Assistance Manuals in performing all functions required to complete the eligibility determination process, and utilizes agency procedural guidelines to accomplish work.
• Communicates with medical providers, pharmacies, and other outside agencies to obtain client resources.
• Provides information to clients on program requirements based upon the information provided in the Food Stamp, AFDC, Medicaid and County Special Assistance Manuals.
• Prepares and creates reports; and keeps track of multiple records.
• Keeps clients up to date on their case by sending letters and notifications.
• Operates a multi-system phone line; placing, returning, and transferring calls.
• Sends faxes and referrals.
• Processes payments and works with multiple vendors.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Excellent computer skills are essential.

• Good mathematical reasoning and computational skills.

• Ability to communicate with clients, applicants, and the public to obtain data, to explain and interpret rules, policies, and procedures.

• Ability to understand the needs and problems of clients/applicants.

• Ability to learn the program areas of assignment and all agency programs and services which could affect the client/applicant.

• Preference may be given to qualified applicants bilingual in English and Spanish.

Education and Experience

Caseworker II: Minimum Training and Experience Requirements listed below in the Caseworker I description plus a minimum of one year of experience as an Income Maintenance Caseworker in a Department of Social Services

Minimum Education and Experience: Caseworker I: Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; OR graduation from high school and two years paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; OR graduation from high school and three years of experience as previously described if no experience in an income maintenance program; OR an equivalent combination of education and experience.

(Also accepting Caseworker I at entry level salary for work against status if no previous IMC experience in a Department of Social Services. The minimum salary for a Caseworker I is - Caseworker I $ 34,417.50)

Required Licenses/Qualifications:

• Valid North Carolina Drivers License
• Successful completion of SBI background check with required fingerprinting.
• Successful completion of Transylvania County standard background check.
• Successful completion of drug screening.

Physical Demands:

The position requires the ability to sit for extended periods while performing computer-based tasks, conducting interviews, and reviewing documentation. Frequent use of hands and fingers is necessary for typing, handling paperwork, and operating office equipment such as telephones, fax machines, and printers. The role may occasionally involve lifting and carrying files or office supplies weighing up to 20 pounds. Clear verbal and written communication is essential, as the position involves regular interaction with clients and staff. The ability to manage multiple tasks simultaneously and maintain focus in a busy environment is critical.

Work Environment:

This role is performed in a standard office setting within the Department of Social Services. Caseworkers interact with clients both in person and over the phone, often in situations that may be emotionally sensitive or stressful. The position also requires staying current with program policies and procedures to ensure compliance and accuracy in eligibility determinations.

Note: This position requires access to and use of confidential information. The individual filling this position shall sign a confidentiality statement as an employee of Transylvania County Department of Social Services.

Medical Insurance

• $50 per month premium paid by the employee / county pay remaining portion
• Employee can cover children/spouse/family at their own cost for medical coverage $77.56/$265.92/ $426.28 per month. In addition to the $50 per month for the employee.
• Employees may qualify for a $50 per month discount. Beginning in 2016, employees must participate in the employee health screening including a base line physical and meet 2 of the 4 accountability standards set forth by the Board of Commissioners to receive the discount.
• Waist circumference abdomen cir < 40" male or <35" female; or improve 5%
• Blood Pressure <140/90 mmhg; or improve 10/5 mmh; or improve 5%
• Cholesterol Ratio <5.5; or improve by 10; or improve 5%
• Hemoglobin A1c < = 6.8; or improve 5%
• Premiums may be pre-taxed which is a savings to your taxes, but if you pre-tax premiums you cant take the costs off of your taxes.
• Blue Options PPO /Administered by Blue Cross and Blue Shield of North Carolina
• Employee has choice of 2 Health Plans.
• Plan 1 - Co-Pay Plan for In-Network- $40 Copays for Primary Care Visit, $80 Specialist Visit, Urgent Care and RX. All other services apply to $1,500 deductible, then 80/20 co-insurance up to $2,000 out-of-pocket maximum. See Plan 1 document for more detailed information.
• Plan 2 - Deductible Plan for In-Network except $25 co-pay for Primary Care Visit and RX. All other services apply to $1,000 deductible, then 80/20 co-insurance up to $2,000 out-of-pocket maximum. See Plan 2 document for more detailed information.
• Routine eye examinations only are covered annually for a BCBSNC network provider.
• Prescription Drugs - 4 Tiers - $5 generic/ $45 preferred / $60.00 non preferred /4th Tier is 25% up to a max of $100.00./ Mail order is available @ 2.5 co-pays for a 90 day supply. 90 day supply at pharmacy.
• Verify network participation, RX tiers, and obtain information at www.bcbsnc.com.
• Self Funded Health Insurance Plan - Deductible of $75,000.

Dental Insurance- Can choose different level of coverage than Medical

• Administered by Ameritas
• Employee is covered under the dental coverage at no cost. An employee can cover children/spouse/family for $57.26/ $22.52/ $72.38 per month, respectively.
• No Network of Dentists, may choose any provider
• Provides 2 routine cleanings and exams with no deductible
• For other services a $50 plan year deductible
• 80% for root canals, fillings - 50% for crowns, bridgework, dentures
• $1000 maximum for braces/ $1000 maximum per covered individual per year which includes preventative care costs
• Obtain information & replacement cards at www.ameritasgroup.com.

Term Life Insurance- Provided for the Employee - Dearborn National

• $10,000 Life and $10,000 Accidental Death
• Employee may purchase additional amounts. Up to $100,000 Guaranteed Issue for employee;$20,000 for spouse and $10,000 or $5,000 for children (at original eligibility). Otherwise late enrollees are subject to Underwriting guidelines.

Supplemental Insurance Products -

Mark III Brokerage assists the county to provide a full-array of supplemental products such as Health and Dependent Care FSA accounts, Cancer Policy, Short-term and Long-term Disability, Term Life, Universal Life, Accident or Illness Policy, Hospital Indemnity, and a Vision Plan. The Supplemental Products are available during original employment or open enrollment in May/June of each year to employees at group rates and premiums are paid through payroll deduction. Policies will be effective on July 1.

If you are interested in knowing more about these benefits view the following website for details. www.markiiibrokerage.com/transylvaniacountync or a link is available on the county Intranet. Then sign up during your original enrollment window by contacting Human Resources. Some of the products qualify as pre-tax benefits. Website for information is: www.markiiieb.com.

Electronic Payroll Deposit -

County Employees are paid bi-weekly, 26 times per year. We deposit your payroll check. Deposits are available to all banks and credit unions. Deposits are made, so you can have access to your funds by Friday morning (payday). You can divide your payroll into two accounts, one you must specify the amount to go into and the second account would receive the balance.

Retirement -

NC Local Government Employees Retirement System - All full-time employees contribute 6% of their gross earnings and the County matches the contribution. Employees are vested in the program after 5 years of service. Transferable within the state system. The website for more information is: www.nctreasurer.com.

401K - Empower Retirement - 2% Employer Contribution, Voluntary Contributions, Rollovers, etc. (Info Available). The website is: https://www.myncretirement.com/nc-401k-nc-457-plans.

457 - Nationwide Retirement Solutions - After 5 years of full-time service the County will provide a contribution of $57.69 per payroll / $1500 per year for employees. At 5 years of service, eligible employees must complete an enrollment form. The website is www.nrsforu.com.

Credit Union -

County Employees may be a member in the NC Local Government Employees Credit Union which is affiliated with the State Employees Credit Union. Local office is in Pisgah Forest. Payroll deduction and drafts are available. The website is www.lgfcu.org.

Paid Holidays - (12)

New Years Day, Martin Luther Kings Birthday, Easter Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the Day after Thanksgiving, Christmas Eve Day, Christmas Day and the day after Christmas.

Paid Vacation/Annual Leave-

• 1-2 years = 10 days; 3-5 years = 12 days, 5-10 years = 15 days, 10-15 years = 18 days, 15-20 years = 20 days; 20 + years = 24 days. Vacation is accrued bi-weekly, therefore you receive 1/26th each payroll.
• You may accrue vacation and carry over up to 30 days. Thereafter, at the end of the calendar year, if you have more than the 30 days, the excess converts to sick leave.
• You may cash in up to one week of vacation annually, in lieu of time away from work.
• In extreme situations employees may request to transfer vacation leave to other employees. Requests must be in writing to the County Manager and must be approved in advance.
• Vacation should be scheduled in advance as requested by your supervisor. Complete proper leave sheets.
• If you have prior active service in the NC Retirement System, Transylvania County will give you credit for those years of service toward accrual of vacation/annual leave.

Paid Sick Leave-

• Paid sick leave is always equivalent to 12 days per year. It is accrued bi-weekly. Employees accrue 1/26th of the annual amount per payroll.
• You may accrue sick leave with no maximum accrual. At retirement for every 20 days of accrued sick leave you will get one additional month of service time.
• Sick leave may be used for doctors appointments, personal illness or the illness of an immediate family member.
• If you have prior active service in the NC Retirement System, Transylvania County will transfer in your sick leave balance from your most recent employer.

Wellness Center- Phone Number (828)884-3115

• The Wellness Center is open M-W-F 8am -12pm and 1pm to 4pm and T-TH 8am-12pm.
• The Wellness Center is a partnership between Transylvania County and the City of Brevard.
• County Employees may use the Wellness Center for all services at no cost.
• Dependents over the age of 7 who are on your Medical plan may also use the Wellness Center.
• Appointments are encouraged to help minimize any wait and to make the Center Services flow easier.
• Time away from your work location to visit the Wellness Center is not changed to leave.
• Services include: Routine bloodwork monitoring, allergy injections, monitoring chronic illnesses, manage and authorize prescriptions, coordinate referrals, school physicals and testing for flu, mono and strep.

Employer Transylvania County

Address 101 South Broad St.

Brevard, North Carolina, 28712

Phone (828) 884-1940

Website https://www.transylvaniacounty.org