INCOME MAINTENANCE PROGRAM MANAGER- 40010805

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DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

SEPTEMBER 15, 2026

CLOSING DATE:

SEPTEMBER 29, 2026

HIRING RANGE:

$66,016.00 - $89,083.00

POSITION NUMBER:

40010805

JOB TYPE:

FULL-TIME, EXEMPT

GENERAL DESCRIPTION:

This position serves as the Program Manager for the Family & Children's Medicaid Team within the Medicaid Division and is responsible for providing administrative and technical leadership to ensure effective team operations. The Program Manager oversees income maintenance programs, as well as directs the activities of program and functional unit supervisors who manage day-to-day operations within their respective areas.

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

The role involves participating in community needs assessments, researching innovative programs, service delivery techniques, and developing strategic plans to address future community needs. Additionally, the Program Manager is responsible for implementing procedural and technological improvements to enhance service delivery. Candidates must have thorough knowledge of income maintenance programs, the use of income maintenance manuals, and awareness of agency and community services. Strong organizational and leadership skills are essential for managing large, comprehensive programs. The position requires considerable management and administrative ability, as well as the capacity to plan, evaluate, and improve services.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Thorough knowledge of income maintenance programs
• Thorough knowledge of the use of the income maintenance manuals
• Thorough knowledge of all agency and community services and programs.
• Considerable ability to organize and direct large comprehensive income maintenance programs.
• Considerable management and administrative skills.
• Ability to plan and evaluate the services of large, comprehensive income maintenance programs.
• Ability to represent the income maintenance programs in departmental and community meetings.
• Ability to present information orally and in written form.
• Current experience in NC FAST required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Four years of experience in an income maintenance program including two years of supervisory experience in an income maintenance or service program.

PREFERRED REQUIREMENTS:

In addition to the requirements previously stated, the ideal candidate would possess a four-year degree in a human services field, business or public administration and three years of experience in a supervisory or consultative capacity in an income maintenance program.

Position requires obtaing NC FAST Certification upon hire within 90 days

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.