Indirect Processor II

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Job Description

The Indirect Lending Processor II is responsible for ensuring new indirect auto loans are accurately and promptly processed and boarded to the loan system. This role serves as a subject matter expert and key point of contact for dealerships, the call center, and internal team members, while providing mentoring and troubleshooting support to entry-level Indirect Lending Processors and assisting with escalated issues. The position plays an important role in maintaining strong communication and relationships between the Credit Union and its dealership partners. The Indirect Lending Processor II also serves as a key line of defense against fraud by reviewing and mitigating Fraud Shield and red flag alerts, verifying account and identification information, and ensuring dealer loan packets are complete, accurate, and compliant with applicable requirements.

Essential Functions

• Review and verify all supporting loan documentation for accuracy and completeness, including contracts, title applications, bills of sale, insurance, credit reports, loan applications, warranties, GAP coverage, dealer products, and vehicle valuation documentation; accurately input required information into the loan system.
• Ensure that we are meeting all legal and compliance requirements for each loan file.
• Resolve funding issues with dealers or members to ensure accuracy and completeness.
• Review loan files to clear fraud shields, red flags, check id's and paperwork for fraud and compliance.
• Calculate monies owed to dealership by evaluating lending guidelines with program requirements and dealership numbers.
• Ensure that underwriting conditions are met by reviewing documentation and clearing conditions if warranted.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

 

• High School Diploma/G.E.D. or equivalent, required
• 3+ years' experience with general lending / loan experience or equivalent work experience, required
• 2+ years' Consumer Lending / Processing experience / Auto Dealer office experience, required

Technical or Specialized Knowledge/Skills:

• Strong understanding on how to Process standard to elevated member account transactions (Transfers, address changes, minor maintenance).
• Able to recognize and verify validity and completeness of lending documents and contracts.
• Possesses the ability to communicate and solve member-lending and contract problems within the Department and dealerships.
• Problem solve more challenging funding packet issues with little supervision.
• Able to use the tools available and dealership documents to detect any fraudulent activity and mitigate to prevent losses to the credit union.
• Complete funding delays to resolution with minimal assistance.
• Strong attention to detail and accuracy of all transactions.
• Professional and courteous communication skills are of critical importance.
• Basic working functionality in Symitar system.
• Basic working functionality with Wings' loan booking system.
• Working Knowledge of loan documentation requirements.
• Proficient using 10 Key for data entry.

Additional Information

PAY RANGE: $22 to $26 per Hour, plus monthly incentives and 3% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 11/02/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.