-Manage a portfolio of multi-year subscription contracts across lifecycle service offerings from order acceptance through completion of subscription term
-Coordinate contract delivery and serve as the primary POC for project scope, schedule, budget, forecasting, risk management and customer coordination
-Plan and coordinate on-time and in-full delivery of commitments with parts, field service, site operations, engineering, supply chain, finance and other teams
-Maintain a clear plan, milestones, obligations etc for each contract
-Preserve the original budget and the ETC so that performance and changes remain visible
-Refresh program forecasts annually or whenever changes arise
-Identify any risks early and develop recovery plans
-Provide clear and timely communication regarding program status, activities, risks, decisions, changes and other customer actions
-Coordinate, plan and schedule contractual activities
Required Skills & Experience
-Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Finance or related
-Experience in program management, project management, service operations, contract delivery or related
-Demonstrated experience managing multiyear programs or contracts
-Experience with recurring service agreements, aftermarket services, PM and parts programs, equipment lifecycle services or subscription based offerings
-Experience tracking cost, budget, ETC and long range forecasts
-Willingness and ability to travel as required to support customer reviews, planning, service-delivery coordination and site activities (travel is limited)
Preferred Experience
-All above in manufacturing or industrial equipment industries