Industrial Field Service Technician-M106K01

Build your career with Matthews International!

With over 175 years of success and stability, Matthews International is a global leader in memorialization, known for quality craftsmanship and a commitment to our people.

Join Matthews Environmental Solutions

Matthews Environmental Solutions is a global leader in cremation and incineration equipment, providing innovative, reliable solutions that meet demanding performance and environmental standards.

We are seeking an Industrial Field Service Technician to join our growing team!

About the Role

As an Industrial Field Service Technician, you will travel to customer sites to install, troubleshoot, repair, and maintain cremation and incineration equipment.

This hands-on role combines masonry and refractory work, including demolition, mixing and pouring refractory concrete, and brick installation, with mechanical and electrical repairs involving PLCs, sensors, controls, and software.

From delivering quality workmanship to providing excellent customer service, you are the face of our company!

Compensation & Perks

• $75K+ Total Compensation: Includes hourly wages, estimated overtime, and per diem.
• Paid Weekly Travel: Get paid to travel while typically being home on weekends!
• Career Advancement: Six technician levels offering continued growth and development.
• Medical, Dental & Vision: Benefits effective day one, including employer HSA contributions.
• Paid Time Off: Earned time off and 10 paid holidays.
• Financial Benefits: 401(k) with company match and Employee Stock Purchase Program.
• Educational Assistance: Support for continued professional development.
• Dependent Scholarships: Educational scholarship opportunities for eligible dependents.

Key Responsibilities

Equipment Installation & Repair

• Install, troubleshoot, service, and repair cremation and incineration equipment, including customized systems.
• Perform mechanical and pneumatic repairs, diagnose equipment issues, and recommend solutions.

Masonry & Refractory Work

• Perform physically demanding refractory repairs, including demolition and removal of damaged materials.
• Mix, pour, and install refractory concrete, perform brickwork, and complete equipment rebuilds.

Electrical & Technical Troubleshooting

• Test and troubleshoot electrical motors, sensors, control circuits, PLCs, and integrated systems.
• Verify electrical wiring and control panel installations.
• Provide technical support and coordinate repairs with Engineering and other departments.

Customer Support & Training

• Deliver professional customer service and train customers on safe equipment operation.
• Support Sales and Product Management and identify opportunities for maintenance agreements, parts, and equipment upgrades.

Documentation & Field Operations

• Complete accurate service reports and documentation to support job tracking and billing.
• Maintain tools, equipment, repair parts, and company vehicles.
• Coordinate travel arrangements, including transportation and lodging.

Additional duties as assigned.

Requirements

• Associates degree and/or certification/apprenticeship in technical, mechanical, electrical technology or engineering, computer science or related field.
• 4+ years of previous experience; or equivalent combination of education and experience.
• Routine travel either locally, nationally, and/or internationally may be required.
• Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Basic analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Basic understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to read and understand electrical drawing schematics.
• Valid Driver's License.
• Understanding of electrical principles.
• Understanding of motor control.
• Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch.
• Ability to work overtime as necessary.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.
• Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment may be high.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.