Industry Subject Matter Advisor

Title: Industry Subject Matter Advisor
Location: Remote
Duration: 6+ Months of Contract

Responsibilities:
Own deep knowledge of the claims process end-to-end, including current workflows, business rules, exception scenarios, provider interactions, handoffs, pain points, and operational dependencies.
Document and explain the current-state process, particularly the rationale behind key steps, controls, and requirements, so the team understands what must be preserved versus what can be redesigned.
Support future-state process redesign, using her claims expertise to help simplify, streamline, and modernize the process rather than recreating the current model.
Challenge proposed changes constructively, identifying where a redesigned process could create downstream operational, provider, compliance, data, or customer-experience issues.
Recommend practical workarounds and solutions when current process requirements conflict with the desired future-state experience.
Represent the provider and Whirlpool perspective, ensuring changes continue to effectively support providers while meeting Whirlpool s business and operational needs.
Identify exceptions and edge cases early, particularly scenarios that may not be obvious to the technology/design teams but occur regularly within claims operations.
Validate the future-state solution and requirements, confirming that proposed workflows, business rules, integrations, and operational procedures will work in real-world claims scenarios.
Partner closely with business and technology teams through design, build, testing, and implementation to answer process questions and prevent gaps caused by incomplete business understanding.
Support UAT and readiness, helping define representative claims scenarios, validating outcomes, and ensuring the redesigned process is operationally viable before release.