Informatics Support Technician - Des Moines, IA

Position Summary:

The Informatics Support Technician is a foundational clinical informatics position that provides hands-on support to clinicians and staff across the University of Iowa Health Care enterprise. The role works directly with end users to support electronic health record workflows, troubleshoot day-to-day issues, reinforce standard practice, and the promotion of safe, quality care. This position combines clinical experience, developing technical knowledge, sound judgment, and strong communication skills. This position will support University of Iowa Health Care based departments and staff in the Des Moines area/central Iowa.

• This position will be located on-site in Des Moines, Iowa and the surrounding areas.

Position Responsibilities:

• Support new clinician onboarding, including system education, workflow guidance, and personalization.

• Educate clinicians on system functionality, workflow efficiencies, tips, and best practices.

• Partner with clinicians, informatics teams, and technical support teams to address workflow concerns and identify potential system solutions.

• Offer onsite and elbow-to-elbow support to assist clinicians in real-time clinical environments.

• Participate in quality initiatives for safe and effective care delivery.

• Serve as an approachable, ongoing resource for clinicians as technology, tools, and clinical workflows evolve.

• Obtains and maintains Epic certification(s).

• Develop and share educational resources, quick tips, and workflow guidance.

• Provides hands-on support during go-lives, implementations, and workflow optimizations.

• Communicate effectively with technical and non-technical staff in all methods of communication.

• Answer questions and troubleshoot clinical workflow and technology-related issues.

• Identify opportunities to improve workflows and make technology easier and more efficient for end users.

• Identifies professional development opportunities and encourages continuous learning.

Pay Grade: 3A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Classification Title: Informatics Analyst

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time: 100%

Location: On-Site in Des Moines, Iowa and the surrounding areas

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required:

Bachelor's degree in a health-related field or an equivalent combination of education and experience.

Required Qualifications:

• 1 years of experience (within the last 5 years) in a clinical role in a complex health care environment such as a large medical center/system or teaching hospital.

• Provides and accepts ideas and suggestions in a constructive and helpful manner.

• Experience training or providing elbow support to others in a variety of formats.

• Excellent communication skills at the verbal, written, and presentation level. Proven ability to communicate effectively with technical and non-technical staff.

• Proficiency with the Microsoft Suite of products (such as Outlook, Word, Teams, OneNote, Co-Pilot, etc.).

• Licensure or certification in the state of Iowa, or equivalent for clinical profession.

• Driver's license and ability to meet UI Fleet Safety Standards

Desired Qualifications:

• Clinical practice experience at an academic medical center

• Experience using Epic in an ambulatory or hospital setting.

• Experience translating customer requirements into system design specifications.

• Ability to assess learning needs and match to the most effective education methods.

• Previous experience providing 24x7 on-call technical support.

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Kaitlyn Merck at Kaitlyn-Merck@uiowa.edu

Additional Information

• Classification Title: Informatics Analyst
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A

Contact Information

• Organization: Healthcare
• Contact Name: Kaitlyn Merck
• Contact Email: Kaitlyn-Merck@uiowa.edu