Information Response Technician

Information Response Technician

Salary

$45,675.00 - $61,661.00 Annually

Location

Raleigh Police Crime Reporting Center - 1601 Crosslink Rd, Suite 20, Raleigh, NC

Job Type

Full-Time

Job Number

2026-00696

Department

Police Administrative Services

Opening Date

10/12/2026

Closing Date

10/26/2026 11:59 PM Eastern

Work Hours

Monday - Friday; 8:00 am - 5:00 pm

Hiring Range

$45,675.00 - $53,668.00

• Description
• Benefits
• Questions

Job Description

Raleigh Police Department is seeking an experienced Information Response Technician. This is challenging non-sworn clerical work which includes some office administrative and technical duties. Work involves the independent performance of complex clerical duties including some technical tasks of a difficult nature. The Information Response Technician function also involves the evaluation of information provided by citizens reporting crimes that have occurred and filing the proper reports. Work requires the exercise of considerable initiative, independent judgment, and the performance of independent clerical work involving significant procedures and sequences of an advanced nature. Work assignments are performed under general supervision. Work is reviewed by observation of results achieved.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Determines if the CRC is capable of taking a report
• Prepares incident reports based upon telephone interviews citizens reporting minor crimes that have already occurred
• Operates D.C.I. terminal to check criminal histories, drivers histories, information, and administrative office of the courts as assigned
• Performs background checks as assigned. Enter off-duty officers into the C.A.D. system and assist all personnel requesting report numbers
• Answers telephone inquiries and transfers calls to proper locations
• Operates D.C.I. terminal to respond to officer's requests for DMV information, wanted person checks, stolen property checks, criminal histories, and article entries
• Sends administrative messages to other law enforcement agencies upon request of sworn personnel
• Provides citizens with information about towed vehicles, directions, and regulations
• Responds to requests for service from police field units by phone
• Processes subpoenas
• Performs related work as required

Typical Qualifications

Required Education and Experience

High School diploma or G.E.D. equivalency; less than 1 year experience in clerical support, data entry, customer service, or related field;

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Additional Information

Knowledge of:

• The geography of the city.
• The Division of Criminal Information (DCI) terminal operation, regulations, and record keeping requirements
• Business English, spelling, punctuation, and arithmetic
• The regulations, procedures, and services of the Police Department, Division of Criminal Information, and reporting procedures of the Police Department or the ability to acquire such knowledge during a reasonable period of training
• Microsoft operating system and programs

Skill In:

• Operation of the DCI and CAD terminals
• Typing and general computer software
• Written and oral communications (to include extensive telephone communications)

Ability to:

• Keep complex records, to assemble and organize data, and prepare reports from such records
• Work independently on responsible and confidential clerical and related administrative and technical tasks
• Deal tactfully and courteously with the public
• Compose effective and accurate correspondence
• Type accurately and rapidly
• Obtain information through interviews and telephone conversations
• Speak and write clearly and effectively

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment. Employees will occasionally work in an outdoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to Individuals who are hostile or irate.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the Citys benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in varied clerical work?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

What is your level of experience with Microsoft Word, Excel, and Powerpoint?

• No experience
• Novice
• Competent
• Proficient
• Expert

04

Have you ever been terminated or forced to resign from a position?

• Yes
• No

05

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.

06

Have you committed or been charged and/or convicted of a crime for which the punishment could have been imprisonment for more than 2 years?

• Yes
• No

07

If yes, briefly explain.

08

Have you ever been charged and/or been convicted of a felony?

• Yes
• No

09

If yes, please explain.

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov