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IT Jobs in Los Angeles, CA

Information Technology Aide

Varite, Inc
  • Los Angeles,, CA
  • $20–$24 Per Hour
  • Instant Apply
Today

Job Description

Hybrid
Pay Rate Range: $20.00 - $24.00/hr on W2
Livescan is required
Position Description:
  • The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
  • The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required:
  • The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Additional Skills Required
  • Knowledge of user account administration.
  • Ability to log, route, update and close tickets.
  • Proficiency in first-level support triage.
  • Experience in telephone and email customer support.
  • Know how to protect private data accurately.
  • Ability to request SFTP accounts and move and verify files.
  • Experience managing recurring, deadline-driven work.
  • Proficiency in documentation and reporting.
  • Ability to work well with developers, managers and other IT teams.
Experience Required:
  • Two  years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Additional Experience Required
  • 1+ years within the last five  years of experience in two  or more of the following areas:
  • User account administration
  • IT service desk or application support 
  • Secure file transfer (SFTP)
Education Required:
  • A high school diploma or equivalent.

Numbers & Facts

LocationLos Angeles,, CA
Salary$20–$24 Per Hour

Skills

  • 1st Level Supportunmatched
  • Administrative Skillsunmatched
  • Customer Support/Serviceunmatched
  • Desktop PCunmatched
  • Documentationunmatched
  • Identify Issuesunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Information Technology & Information Systemsunmatched
  • Information/Data Security (InfoSec)unmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Office Equipmentunmatched
  • Presentation/Verbal Skillsunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Secure/SSH File Transfer Protocol (SFTP)unmatched
  • Software Administrationunmatched
  • Software Installationunmatched
  • System Testunmatched
  • Technical Supportunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Training/Teaching Materialsunmatched
  • User Account Administrationunmatched

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