Information Technology Analyst - Infrastructure

QUALIFICATION GUIDELINES

Education and Experience

Any combination of education, training, and experience that provides the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

A Bachelor’s degree in Computer Science, Information Technology, or a closely related field; and three (3) to five (5) years of professional experience in information technology infrastructure, systems support, networking or a related field; or an equivalent combination of training and experience.

License and/or Certificates
Must possess and maintain a valid California Class C driver's license. 

Certifications in Microsoft technologies (Windows Server, Azure, Microsoft 365, cloud administration, and security), Cisco technologies (networking, security, wireless, and enterprise infrastructure), virtualization, cloud, and cybersecurity domains as appropriate to infrastructure support, or other related certifications are highly desired.

 Ideal Candidate
Successful candidates will possess the following: 

• Strong working knowledge of network administration, including Cisco switches, routers, wireless access points, firewalls, and VPN technologies;
• Experience supporting Microsoft environments, including Windows Server, Active Directory, Microsoft 365, Exchange, Teams, and Azure cloud services;
• Proven ability to troubleshoot and resolve complex technical issues across servers, networks, end-user systems, and enterprise applications;
• Experience with system monitoring tools, backup solutions, disaster recovery planning, and IT security best practices;
• Familiarity with virtualization technologies, database concepts (SQL Server or equivalent), and cloud-based infrastructure support;
• Demonstrated ability to provide excellent customer service, communicate technical concepts clearly to non-technical users, and support multiple departments effectively;
• Strong critical thinking and sound judgment, with the ability to prioritize tasks and adapt to changing demands; 
• Ability to build strong working relationships with colleagues, management, vendors, and City staff through professionalism, collaboration, and trust; and
• Commitment to continuous learning and professional growth, with a proactive approach to staying current on emerging technologies and industry best practices.

The Information Technology Analyst - Infrastructure will be required to assist various City Departments as determined by operational needs, including the Police Department. In accordance with the California Law Enforcement Telecommunications System (CLETS) Policies, Practices, and Procedures, Section 1.9.2, candidates who receive a conditional job offer for this position will be subject to a state and federal fingerprint-based criminal offender record information search. This will include both a Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) fingerprint-based criminal offender record information search. Assignment to the Police Department will occur within the first three months of hire.

HOW TO APPLY & EXAM PROCESS

Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs. First review of applications will be those received by Wednesday, November 4, 2026, at 11:59 p.m. Application submission will remain open until the position is filled. If a sufficient number of qualified applications are received by the first review date, there is a possibility that the recruitment may close at that time.

Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:

Oral Interview: Weighted 100% (Tentatively scheduled on Monday, November 16, 2026.)

Department Interview: Tentatively scheduled for the week of November 30, 2026.