**Please note that UCSF's policy is that full medicals are required for all onsite or hybrid candidates. **
Working Title: APeX Ambulatory Analyst
Schedule: Mon-Fri 0800-1700 PST Remote
If remote, please confirm if you will consider non-local candidates: Yes
Max bill rate ***
What specific experience, background, and/or qualifications are you looking for in candidates for this position?
Ambulatory certification required, rehab, kaleidoscope, or Beans certifications preferred/nice to have. Prefer 5+ years of experience in Ambulatory build and implementation work.
Please verify any certificates and/or licenses required for the position, if applicable:
Ambulatory certification
Job Function Summary:
Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.
Generic Scope:
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.
Custom Scope:
The APeX Ambulatory team falls under the Clinical Systems department, which is responsible for the build and maintenance of the UCSF electronic health record (Epic) as well as the Benioff Childrens Hospital Oaklands EHR. The APeX Ambulatory Analyst position will report directly to the APeX Ambulatory Team Lead and up through the APeX Ambulatory Manager.
Department Overview:
Clinical Systems is responsible for all aspects of the UCSF electronic health record software, Epic, also known as Apex (Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners. The APeX Ambulatory Analyst will work in collaboration with other APeX application teams, clinical/business operations and guides to enhance and maintain the Epic electronic health record. The analyst provides excellent customer service to end users, tracks issues and follows-up as appropriate. Analysts will work in multiple locations including UCSF Medical Center locations, Benioff Childrens Hospitals-Oakland and San Francisco, UCSF campus, and community connect partners.
Knowledge, Skills and Abilities
Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s).
Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.