Information Technology Application Support Analyst IV

Information Technology Application Support Analyst IV
Birmingham, AL- Charlotte, NC- Atlanta, Georgia (hybrid- onsite 3 days per week)
12- month contract to hire
Pay Rate: $55.00 - $60.00per hr.

Our client needs a seeking a hybrid Technical Support and Delivery Coordination professional who will act as a cross-team facilitator responsible for removing blockers, coordinating technical issue resolution, and ensuring governance and compliance requirements are met across multiple engineering teams. This is not a hands-on engineering role but requires strong technical fluency in cloud-native environments and enterprise systems.

Primary Responsibilities

• Coordinate cross-team technical issues and delivery blockers
• Act as a central point of contact for issue escalation and resolution tracking
• Partner with engineering, infrastructure, and platform teams to resolve production and application issues
• Facilitate incident investigation (e.g., performance degradation, memory issues) by routing to appropriate teams
• Work with observability tools (e.g., Dynatrace) at a triage and coordination level
• Manage compliance and governance workflows with audit and risk teams
• Ensure required documentation, submissions, and approvals are completed
• Track dependencies across multiple teams and drive accountability for resolution

Required Skills:

• Bachelor's degree in a related field and seven (7) years of related experience
• Or High School Diploma and eleven (11) years of experience
• Strong understanding of cloud-native architectures
• Familiarity with container-based systems (OpenShift or similar)
• Experience working in enterprise-scale environments
• Ability to coordinate technical investigations without performing deep coding/debugging
• Strong communication and stakeholder management skills

Preferred Skills

• .NET environment familiarity (not required)
• Experience in banking or financial services
• Exposure to monitoring tools such as Dynatrace
• Understanding of compliance, governance, and audit processes

Tools Used

• Jira, Confluence, SharePoint
• GRC (Governance, Risk, Compliance tools)
• Cellpoint (entitlement/access management)
• Dynatrace (monitoring/observability)