Information Technology Apprentice (Database Management)

What you'll do:

Under direct guidance and supervision, works to-ward acquiring the knowledge, skills and abilities required to perform entry-level duties within an as-signed information technology program area team:

• Serves as an apprentice to designated staff learning core information technology competencies
• Attend training courses relevant to assigned information technology program area
• Assists assigned information technology program area team with daily tasks such as: Database server and activity monitoring, database maintenance and patching, complete customer requests, etc.
• Learns IT Change Management policies and procedures
• Assists documenting database inventory, process flows and procedures
• Builds foundational knowledge of database management concepts and strategies
• Leverages appropriate resources to build problem solving skills
• Learns foundational concepts of SQL and scripting

Performs other related duties as needed including:

• Representing the agency and assigned program area to internal and external customers
• Scheduling meetings, preparing agendas, and taking meeting notes
• Providing project support for database services projects

Minimum Qualifications:

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Information Technology

Knowledge:

• Computer hardware and software
• Ticketing software (e.g. Service Now) *
• Customer Service techniques and standards*
• State IT policies, procedures and applicable laws *
• Operations and processes for diagnosing common or recurring system problems*
• Database procedures used for querying prior incidents to gather information *
• Relational database management systems and structured query language (SQL)
• Incident response and handling methodologies*
• Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information*
• Organization's core business/mission processes*

Skills:

• Technical writing and documentation practices (e.g standard operating procedures, training documents, workflow diagrams) *
• Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
• Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e. impact analysis, troubleshooting)
• Conducting open-source research for troubleshooting network and client-server issues*
• Basic operation of computers
• Basic Scripting capabilities*
• Data protection strategies*

Abilities:

• Communication (e.g. Oral, Written, Active Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g. organization and prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment*
• Accurately define incidents, problems, and events in the trouble ticketing system*
• Developed after employment