INFORMATION TECHNOLOGY ASSOCIATE

Job Posting: Business Analyst

Department of Social Services

JC-535284

• Business Analyst

INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $8,740.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/26/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families, then this is the place for you!

The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist, families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.

The California Department of Social Services' (CDSS) Information Systems Division (ISD) has an amazing opportunity for an Information Technology Associate (ITA)/ Business Analyst to join a dynamic team andmake a difference in many young Californians' lives. Under the direction of an IT Supervisor II, the ITA willsupport planning, analysis, and delivery of IT solutions, ensuring business requirements are translated into effective technical solutions and projects are executed efficiently.

Additionally, the incumbent will act as the project staff for the required analytical studies to determine the optimum solutions and prepare Project Approval Lifecycle (PAL) Framework documents, Budget Change Proposals (BCPs), and Federal Grant Funding requests necessary to obtain the required approvals and funding to implement solutions.

The duties of this position are focused on the Software Engineering domain; however, work may be assigned in other domains as appropriate.

The following includes the key duties and/or responsibilities of the IT Associate/Business Analyst position:

• Assist with low-complexity project activities, including gathering basic requirements, documenting business processes, organizing project materials, and supporting simple data analysis tasks.
• Support Project Managers and senior team members by helping prepare impact and gap analysis materials, contributing to solicitation document drafts, and participating in administrative tasks during proposal evaluations.
• Coordinate routine project activities by communicating with internal teams, program staff, and vendors to track action items, schedule meetings, and ensure documentation is up to date.
• Maintain effective working relationships with project leadership, program teams, and other stakeholders by providing clear communication, timely updates, and organized project artifacts.
• Assist in preparing components of Project Approval Lifecycle (PAL) documents, Budget Change Proposal (BCP) inputs, and federal funding request materials under guidance from senior staff.
• Contribute to workflow and process analysis by documenting current processes, identifying minor inefficiencies, and supporting senior analysts in developing process improvement recommendations.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job

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You will find additional information about the job in the Duty Statement.

Working Conditions

• Work-Life Balance: Work-life balance is fostered through measures like telework and adjustable schedules,allowing personal and professional lives to thrive together.
• Career Growth and Training: A focus on career growth and training to engage and retain a diverse talentpool that aligns with the organization's mission and vision.
• Learning and Development: Emphasizing continuous learning, CDSS offers onsite and virtual StatewideTraining programs to ensure that employees remain at the cutting edge of their fields.
• Diversity, Equity, and Inclusivity: A work culture that emphasizes a culture of diversity and inclusivity, offeringtangible rewards and recognizing the intrinsic value of varied perspectives and collaboration.
• Generous State Benefits: Comprehensive health and dental insurance, long-term disability insurance, 11paid holidays per year, paid time off, defined benefit retirement program, commute program, employeewellness programs, employee assistance programs, and medical/dependent care reimbursement accounts.

This work location is very convenient! This location is two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer's markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with Executive Order N-22-25 the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.

Please note: Regular commute is not compensable.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-535284

Position #(s):

800-712-1401-910

Working Title:

Business Analyst

Classification:

INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

ISD supports CDSS's mission to preserve and strengthen families by delivering IT solutions that enable programs to efficiently connect families with essential services. The division collaborates with programs and counties to ensure IT systems meet statewide service delivery needs.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment

We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

STATEMENT OF QUALIFICATIONS - APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ) WILL NOT BE CONSIDERED.

NOTE: Resumes, cover letters, and other materials will not be accepted in place of the required SOQ. A resume is not required, but it is strongly encouraged.

To be considered for this position, applicants must submit a Statement of Qualifications (SOQ). The SOQ must be no more than two pages in length, single-spaced, using Ariel 12-point font, and must have the applicant's first and last name and Statement of Qualifications in the upper left corner. The SOQ must be completed and numbered in the exact order presented and provide responses to each of the following questions.

Please explain your experience as it relates to the following questions below:

1) Describe a project or task where you supported business analysis activities. Explain how you assisted in gathering requirements, documenting workflows, identifying process gaps, or organizing information for senior analysts or project staff.

2) Explain how you have collaborated with team members, program staff, or stakeholders to support project activities. Provide examples of how you contributed to meetings, coordinated with others, facilitated discussions at a basic level, or helped resolve questions by gathering information or clarifying details.

3) Discuss your experience assisting with the analysis of a technical, system, or business process issue. Describe how you gathered information, summarized findings, organized data, or helped translate technical concepts for non-technical audiences.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/26/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services

California Department of Social Services

Attn: Classification & Pay Unit

P. O. Box 944243 - MS 8-15-58

Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services

California Department of Social Services

Classification & Pay Unit

744 P Street, MS 8-15-58

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Interest in project planning and supporting project activities in alignment with business and program objectives.
• Foundational knowledge of business analysis, including gathering basic requirements, documenting processes, and assisting in translating business needs into IT concepts.
• Familiarity with project management concepts (e.g., PMBOK, CA-PMF) and experience supporting project tasks or project documentation.
• Exposure to business analysis frameworks such as the Business Analysis Body of Knowledge (BABOK), with willingness to learn and apply BA techniques.
• Experience assisting with components of PAL documentation, Budget Change Proposals, or other project funding materials (or willingness to learn).
• Basic data analysis skills, including organizing information, identifying simple patterns, and summarizing findings for project teams.
• Ability to work collaboratively with multidisciplinary teams, program staff, and technical stakeholders.
• Strong problem-solving and communication skills, including the ability to explain information clearly to both technical and non-technical audiences.
• Familiarity with project scheduling tools (e.g., MS Project, Smartsheet) or willingness to learn and support schedule maintenance.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.

o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).

o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.

• Vanpool drivers and riders

o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

Vaishali Patwardhan

(916) 562-5385

Vaishali.Patwardhan@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

(916) 657-2326

EEOoffice@dss.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.

To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement: CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.