Information Technology Expert – Release Planning Coordinator (Ref: 5879)

Position Overview:

Key Responsibilities:

• Coordinate enterprise application releases, deployment schedules, and release calendars.
• Manage release readiness, dependencies, approvals, and go/no-go recommendations.
• Collaborate with development, testing, infrastructure, and business teams.
• Support release planning within hybrid Waterfall and Agile environments.
• Track release issues, risks, and deployment activities.
• Coordinate emergency releases and incident resolution.
• Support ITSM workflows and continuous process improvements.
• Prepare release documentation, status reports, and stakeholder communications.

Mandatory Qualifications:

• Minimum 5 years of experience applying IT concepts, practices, and principles to deliver or support technology solutions or services, including extensive knowledge of release planning and coordination.
• At least 2 years of experience with SDLC and Agile methodologies, including demonstrated use of ITSM tools and processes such as ServiceNow, Rally, or equivalent platforms.
• Bachelor's degree in an IT-related or Engineering field. Additional qualifying experience may substitute for education on a year-for-year basis.

Desired Qualifications:

• 5 years managing end-to-end release cycles, including upgrade planning, deployment coordination, release calendars, readiness checklists, and go/no-go recommendations.
• 3 years managing release-related issues, cross-team collaboration, and incident response.
• 2 years serving as an ITSM tool owner, including workflow management, user administration, troubleshooting, and UAT.
• 3 years leading process improvements involving SDLC, change management, Production Control Board, Change Advisory Board, and ITSM processes.

Technical Environment