IT Service Desk TechnicianDuration: Long-term ContractMandatory SkillsStrong experience supporting Microsoft O365 applications including Outlook, Teams, SharePoint, Word, and PowerPointHands‑on experience troubleshooting hardware, software, and basic network issuesExperience with Jira IT Service Management (JSM) or similar ticketing systemsProficiency in desktop/laptop deployment, installation, configuration, and supportStrong knowledge of Windows operating systems and end‑user supportExperience performing software installations, upgrades, patches, and routine maintenanceAbility to provide technical support via phone, email, and in‑person interactionsStrong customer service and communication skills with the ability to support non‑technical usersExperience maintaining IT asset inventory and documentationAbility to create and maintain support documentation and knowledge base articlesExperience conducting end‑user training and IT awareness sessionsStrong troubleshooting and analytical problem‑solving skillsAbility to manage multiple tickets/tasks and prioritize workload effectivelyCollaborative team player with experience working with internal IT teams and external vendorsBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)Willingness to work onsite in Boston Seaport office during 12 PM – 8 PM EST shiftAbility to travel occasionally (3–4 times per year)#J-18808-Ljbffr