INFORMATION TECHNOLOGY MANAGER

Manages day-to-day activities of IT services lines, including network engineering and administration; desktop, help desk and field support services; server and storage system engineering and administration; information security engineering and administration; application development and administration; application integration development and administration; database engineering and administration; data analytics and report development; and voice communication services, including Voice over Internet Protocol (VoIP) and cloud-based phone systems, as assigned.

The IT Manager oversees staff performing duties that may include the analysis, design, programming, operation, installation, support, and maintenance of information systems and applications. This includes the implementation, administration, maintenance, troubleshooting, and ongoing optimization of voice communication infrastructure and services, including VoIP platforms, cloud-based phone systems, telephone extensions, call routing, voicemail, and related integrations.

Works independently to manage the resources and work activities performed by IT staff and other groups and persons as assigned by IT leadership. Assists IT leadership and SRHC Administration in creating the long-range plan and strategy for technology in support of SRHC goals and objectives, including the development and maintenance of reliable, secure, and effective voice communication services.

The IT Manager participates in the budgeting process and manages expenses appropriately. Provides leadership and management through coaching, empowerment, and facilitation of a collaborative environment. Is responsible for resource motivation, behavior management, productivity, retention, and high-quality work results.