Information Technology & Media Support Specialist (Pipeline)

Location: Carlisle Barracks, PA

Employment Type: Full-Time

• Onsite Monday–Friday, 0800–1700

Security Clearance: Secret clearance preferred

Status: Talent Pipeline

Join Our Pipeline for Future Opportunities! 

This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.

ABOUT THIS ROLE

Lucayan Technology Solutions LLC is seeking an IT & Media Support Specialist to support the Security Force Assistance & Stability Integration Directorate (SFASID) at Carlisle Barracks, PA.

We’re looking for someone who is professional, proactive, and genuinely great with people. The ideal candidate solves problems before being asked, knows who to call before escalating a ticket, and documents solutions so the whole team benefits. If you’re the person who fixes the issue and then writes the SOP — this role is for you.

WHAT YOU’LL DO

 Manage SFASID’s website, SharePoint portal, Army 365 systems, and social media platforms

 Publish and distribute media products through DVIDS (audio, video, podcasts, imagery)

 Maintain knowledge repositories, lessons learned databases, and digital publications

 Provide IT, audio/visual, and event support for conferences and live simulcasts

 Configure and troubleshoot smart boards and AV systems across the facility

 Build SOPs and quick-reference guides for recurring technical issues

 Monitor RFIs and ISRs and recommend FAQ updates

WHAT WE’RE LOOKING FOR

 Extremely professional, punctual, and a strong communicator — verbal and written

 A natural networker and collaborator who builds relationships across IT and organizational teams

 Proactive problem-solver who exhausts every option before escalating

 Data and AI savvy — experience with analytics tools and a genuine curiosity about AI-augmented workflows

 Microsoft 365 expert: SharePoint, Teams, Copilot, Project, Publisher

 Website management expert; WordPress experience a strong bonus

 Adobe Acrobat expert

 Hardware and smart board proficiency (intermediate to expert)

 Familiarity with Vantage or similar Army AI tools a plus; GenAI.mil experience welcome but not required

QUALIFICATIONS

 U.S. Citizenship required

 High School Diploma or equivalent (Bachelor’s degree in IT, Communications, or related field preferred)

 Active Secret clearance strongly preferred (not contractually required, but operationally advantageous)

 2+ years of experience in IT support, web content management, or knowledge management

 Favorable NACI required for CAC and DoD network access

 DoD 8570.01-M IA/IT certification required within 6 months of appointment

 Skilled in Microsoft Office 365 (SharePoint, Teams, Power Automate, Power Pages)

Ability to manage multimedia integration (video, audio, graphics) for digital web products

 Strong organizational, communication, and collaboration skills

Ability to manage multimedia integration (video, audio, graphics) for digital web products

Work Environment

• Duty Station: Carlisle Barracks, PA (onsite required).
• Schedule: Monday–Friday, 0800–1700, excluding U.S. Federal holidays.
• Environment: Professional military-academic setting, working with Army staff, interagency, international, and academic partners.

Why Join Our Pipeline?

• Be first in line for upcoming openings aligned with your experience and career goals.
• Stay connected with Lucayan’s recruiting team for priority consideration.
• Join a mission-focused environment where your expertise makes a tangible impact.