Information Technology - Mobile Device Technician

ACTUAL Job Title: Responsibilities:

Allocate corporate iPhones purchased for CLIENT staff

Create and manage users in the mobile voice recording portal to insure proper capture of ecomms

Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the Mobile Asset Tracking Database

Enter mandatory device and deployment information into an existing project tracking spreadsheet

Confirm by checking the Mobile Asset Tracking Database that each user being assigned an iPhone has Signed Off in the database and accepted delivery of the iPhone

Check the messaging team s iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the CLIENT iPhone user policy and mobile app usage terms

Deploy iPhones to users after all CLIENT requirements have been met and the users is compliant

Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by CLIENT

Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues

Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented

Escalate deployment issues to their line manager. Their line manager will escalate accordingly


Qualifications:

Minimum of 2 years of IT or business experience

Ability to work with employees at every level of an organization.

College diploma in Computer Science would be considered an asset

Organized, task-oriented individual who is able to follow up on any request until completion.

Ability to lead discussions to evolve the current processes (Goal is to standardize the processing)

Excellent written and verbal communication skills

Sense of ownership & organization is key to success

Follow the Bank's methodologies.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.