Information Technology Operations - IT Customer Service Representative

Work Arrangement and Contract Details

Remote/In Office/Hybrid (office/remote): The candidate will work primarily remotely, with occasional in-office activities at the Client office.

Work Location

San Antonio, TX 78249

Join a high-performing Service Desk team dedicated to delivering exceptional support experiences and operational excellence. As a Service Desk professional, you will be responsible for managing incidents, service requests, and customer interactions while ensuring timely resolution and adherence to established service level objectives.

You will act as a trusted advisor to users by providing technical assistance, clear communication, and effective issue resolution. In addition to daily support activities, you will contribute to knowledge sharing, process improvement, trend identification, and service enhancement initiatives that improve both customer experience and overall service performance.

This role requires a combination of strong customer service skills, analytical thinking, technical troubleshooting ability, and a commitment to quality. Team members are expected to work collaboratively, embrace continuous learning, and actively support the organization's service management.