Information Technology Specialist

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Job Description

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Job Title

Information Technology Specialist

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Job ID

33960

Location

1100 4th Street, SW

Full/Part Time

Full-Time

Regular/Temporary

Regular

Date Opened

11/12/2026

Date Closed

11/15/2026

Minimum Rate

$80,784.00

Maximum Rate

$103,333.00

Target Openings

1

Available Openings

1

Area of Consideration

Open to Public

Agency

Licensing & Consumer Protect.

Grade

12

Bargaining Unit

CH11

Type of Appointment

Career Service - Reg Appt

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General Job Information

Job Summary

The position is located in the Business Licensing Division, Department of Licensing and Consumer Protection (DLCP). The mission of the Department of Licensing and Consumer Protection is to protect the economic interests of residents, businesses, and visitors in the District of Columbia by licensing and regulating businesses by investigating and enforcing the Consumer Protection Procedures Act. The incumbent is responsible for supporting technology-related requests while providing technical support to end-users and the agency, to include troubleshooting, diagnosing, and repairing computers (desktops and laptops), imaging computers, mapping drives, logging incoming tickets and maintaining the ticketing system, and processing and updating inventory management.

Major Duties

Resolves most technical issues that involve computers, monitors, network performance, and logs, and works to identify potential issues, analyze and diagnose user problems, and recommend corrective measures. Implements daily operations of major computer hardware, software, and networks, including telecommunications and technical support services, and works to streamline operational processes while collaborating with senior staff to assess the end-to-end service provided to customers. Troubleshoots all network-related problems, provides necessary technical corrective action, and forwards the issue to management to address the issue. Administers agency-wide network applications to provide technical support for the LAN/WAN environment and assist with end-user problems. Monitors and oversees the migration of equipment to newer versions and/or integration with older equipment to establish plans and strategies to facilitate and streamline the integration process.

Manages requests to acquire hardware, software, and communication products/services to ensure operational server readiness. Interfaces with vendors to resolve system configuration problems and other issues. Engages and interfaces with different technical support groups within the Agency such as network support, wireless support, enterprise application support, web-team (communications) support, and serves to update and maintain DLCP internet and intranet. Works collaboratively within integrated teams and outside support groups to develop and streamline solutions to complex technical issues in specific end-user hardware or software to develop implementation strategies and plans for improvements, enhancements, and/or changes to applications used by the agency.

WORK ENVIRONMENT: The work is sedentary, but there is some walking required.

SPECIAL REQUIREMENTS: Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.

Tour of Duty: Monday - Friday: 8:15 am - 4:45 pm

Pay Plan, Series, Grade: CS - 2210 -12

Promotion Potential: No known promotion potential.

Collective Bargaining Unit (Union): This position is not covered under a collective bargaining unit.

Position Designation: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability - Security Sensitive.

Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency, and failure to maintain bona fide District residency for the seven-year (7-year) period will result in forfeiture of employment

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.

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