Information Technology Support Specialist

Gator Bio is a biotech company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today’s healthcare industries. We develop, manufacture and market instruments, biosensors, reagents, and consumables for in-vitro diagnostics and biotherapeutic development. Our mission is to simplify and accelerate biological analysis for biotherapeutic research and development.

• Managing Microsoft 365 accounts, phone, internet system, and cell phone users.
• Troubleshooting server and WAP issues as they arise.
• Diagnosing software and applications issues.
• Managing server-based software licenses.
• Communicating with outside support as needed.
• Supporting customers via phone or via telecommunications.
• Installing and configuring hardware, software, systems, and networks on both PCs and Macs.
• Installing and configuring PCs, printers, and peripherals within established standards and guidelines. Managing outside service and supplies for copiers and printers
• Providing support to conference room set up.
• Installing new hardware and software upgrades requested from users.
• Conducting analysis and troubleshooting via telephone, email, and by using remote assistance.
• Resolving technical problems with computing equipment and software.
• Assisting visitors and VIPs with the ongoing usability of PC, peripheral devices, and software.
• Providing on-site technical support and end-user technical training, including on-boarding and off-boarding employees. 
• Providing technical support for IT services in conference rooms.
• Installing and performing maintenance on proprietary system/s.
• Providing timely resolution of end user problems in an accurate manner.
• Managing IT assets and inventory.
• Managing facility maintenance scheduling
• Installing PC for Gator instrument sold to customers.
• Any additional duties as assigned.

• B.A. degree preferred. IT certifications a plus.
• Drive for excellent customer service support (internal & external).
• Ability to work cross-functionally across all departments.
• Knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Experience in IT Support is a big plus.
• Understanding of PC/MacOS technology.
• High level of organizational skills and attention to detail.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must be able to lift, push, and/or pull 50 lbs.
• This role will require long periods of standing, sitting, and walking.
• The employee will be required to use hands for computer work and answering calls.
• Must pass a health screening.