Information Technology Technician II

Overview:

The Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite.

Responsibilities:

• Good customer service skills
• Clear and concise communication skills
• Possesses basic knowledge of IT industry practices and standards
• Working under close supervision, assists with solving routine problems identified to the Help Desk
• Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
• Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
• Diagnose, isolate, and correct problems to component level to restore system's functions
• Communicates with users and other technicians to ensure problems are resolved in a timely manner
• Updates required documentation in according to SES practice or procedure
• Other duties as assigned

Qualifications:

Education:

• Associate Degree in computer related field

Experience:

• at least 2 years IT support experience preferred