Job Description
Our client is seeking an Information Security Analyst to provide frontline support for workforce authentication and identity services. This role will assist employees with MFA enrollment, authentication issues, password-related requests, and account access while delivering a high level of customer service.
Key Responsibilities
- Support Okta MFA, Microsoft Entra ID MFA, Windows Hello for Business, and Active Directory.
- Troubleshoot MFA enrollment, authentication failures, device changes, password resets, account lockouts, and access issues.
- Manage incidents and service requests through ServiceNow, ensuring timely resolution and accurate documentation.
- Perform account administration and assist with identity and access-related requests.
- Support Password Safe/PAM processes and escalate complex issues when appropriate.
- Document troubleshooting steps and resolutions to support knowledge management and consistent service delivery.
- Experience in IT Service Desk, Technical Support, Identity & Access Management, or Information Security.
- Hands-on experience with MFA, Okta, Microsoft Entra ID/Azure AD, and Active Directory.
- Experience working with ServiceNow or a similar IT service management platform.
- Strong troubleshooting, communication, and customer service skills.
- Ability to manage multiple requests in a high-volume environment while meeting established service levels.
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | https://www.prg-usa.com/ |
About Company
Established in 2001, Peyton Resource Group is a solution-based staffing company that matches businesses with top talent for short-term, long-term or permanent needs.
People are a business’s most valuable asset. Peyton Resource Group is dedicated to helping companies find the best talent, matching professionals with jobs where they will thrive.
With locations in Dallas/Fort Worth, San Antonio and Austin, we are available to serve your staffing needs throughout Texas and across the country.
Skills
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