Infrastructure and Endpoint Administrator

Infrastructure & Endpoint Administrator

Based at our corporate headquarters in Great Falls, MT, the Infrastructure & Endpoint Administrator is a pivotal role within our Information Technology department. Reporting to the IT Manager, this position is responsible for enhancing the company's end-user computing and network environments across all corporate and branch sites.

Key Responsibilities

• Hardware Management: Oversee the entire lifecycle of laptops, desktops, peripherals, and related hardware. This includes procurement, provisioning, maintenance, inventory management, and secure retirement.
• Endpoint Administration: Enhance and manage endpoint security using Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Microsoft 365, and related technologies.
• Network Support: Configure and troubleshoot network hardware such as switches, firewalls, and wireless access points, alongside WAN circuits and cabling.
• Automation: Utilize PowerShell and enterprise tools for provisioning, configuration, and administrative workflow automation.
• Monitoring and Reporting: Continuously monitor and report on endpoint and network health, security, performance, and availability.
• Documentation: Maintain comprehensive records including device inventories, network diagrams, and support documentation.
• Vendor Coordination: Collaborate with hardware vendors, ISPs, telecommunications providers, and other service suppliers.
• Infrastructure Projects: Lead projects involving network expansions, equipment refreshes, and office moves, from planning through execution.

Performance Metrics

• OKRs: Ensure a minimum of 99% network uptime across all locations. Achieve an endpoint provisioning time reduction of 15% within the first six months.
• KPIs: Complete all maintenance tasks within agreed SLA timescales. Achieve a 95% satisfaction rate in internal customer service feedback surveys.

Qualifications

• Experience in administering endpoints and supporting network infrastructure in a multi-site environment.
• Proficiency with Microsoft Intune, Microsoft 365, Windows Autopilot, and security technologies.
• Preferred knowledge in Cisco Meraki or Ubiquiti and PowerShell scripting.
• Strong grasp of TCP/IP, DHCP, DNS, VLANs, and network troubleshooting.
• Proven experience in technical documentation and project management.
• Excellent communication skills and a valid driver's license with the ability to travel to branch locations.

Physical Requirements

• Ability to lift up to 50 pounds and perform tasks that require manual dexterity.
• Capability to walk, climb, crawl, kneel, bend, squat, and reach overhead in various environments.

Apply now to join our dynamic IT team and help drive our technological innovation and excellence.