Infrastructure Engineer

Job Title: Infrastructure Engineer

Job ID: 26-05655

Location: Moline, IL, 61265

Duration: 24 Months on W2 contract

• This is a first shift position - flex start time 6-8am. OT as needed. 100% onsite role.
• Must participate in on-call rotation for weekend and after-hours support
• Candidates must be able to lift up to 50 lbs
• Metatarsals are required from day 1
• Minimal travel between other facilities in the Quad Cities area (within 10 miles) using personal vehicle
• May be required to travel to support non-local facilities (less than 10% of the time)

Job Description:

Will provide onsite deskside Tier 2 support to the Milan Parts Distribution Center location (as well as other local facilities) through performing the following duties:

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. TYPICAL EXAMPLES include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals- required
• Experience with AV/Conference Room support is preferred
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of agile methodology
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• The manager particularly likes to see candidates who have experience working on support teams like Geek Squad.

Compensation:

The hourly rate for this position is between $30.00-31.50 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits:

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Contact:

Vinay Kumar: Vinay.c@sunrisesys.com Direct: (732) 837-0448 | URL: Sunrise Systems Inc.