Infrastructure Solutions Manager IT Infrastructure Solutions Summary The Infrastructure Solutions Manager Servers and Storage is responsible for overseeing a team of engineers to architect design build maintain and support the Firms global portfolio of server & storage infrastructure solutions e.g. on-prem cloud-based infrastructure operating systems & virtualized environments. This role requires striking the necessary balance of delivering solutions that provide an optimal experience for our lawyers staff practice groups and clients without making compromises that add unacceptable risks to the Firm. To accomplish this objective the Infrastructure Solutions Manager develops a roadmap in close partnership with IT and cross-functional stakeholders and continually adapts it to accommodate the changing needs of the Firm. The role requires an individual with the skills to think both strategically for the long term and tactically to handle the daily operational needs of the Firm while fostering a high-performance team culture. The Infrastructure Solutions Manager assesses relative priorities of projects deploys and diverts the appropriate resources as needed and apprises the leadership team of any risks that may result from a delay in executing projects and other operational activities to uphold gold-standard service. Apply Duties and Responsibilities Leads the end-to-end management of the Firms global server & storage infrastructure portfolio on-prem & cloud-based inclusive of strategic planning through to operational support and maintenance. Oversees the design of the Firms on- premises and cloud-based infrastructure with particular emphasis on shaping the Firms cloud and virtualization strategy in close partnership with IT architects IT leadership and other technical leads. Oversees data center operations and maintenance of the Firms infrastructure estate to function smoothly and economically with primary emphasis on business effectiveness availability stability and reliability. Oversees the design testing and implementation of infrastructure disaster recovery backup business continuity plans procedures audits and enhancements to promote an environment of high availability. Partners closely with the Firms Information Security organization IT Security Solutions team Application Solutions teams and other IT engineers to establish common standards and objectives for the Firms infrastructure solutions supports broader Infrastructure functional objectives as needed. Oversees capacity planning and system optimization efforts for infrastructure solutions e.g. infrastructure performance performance fine tuning environment scaling. Oversees advanced technical support for the Firms on-premises and cloud-based infrastructure environments e.g. Tier 3 technical support in a 24x7 environment. Qualifications Education & Credentials A college degree is strongly preferred ideally in Computer Science Information Systems or a related technical discipline. Masters degree is preferred. Appropriate technical certifications are preferred e.g. Microsoft Azure Solutions Architect. Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider. Demonstrated experience with managing the system lifecycle for global infrastructure solutions and capabilities e.g. on-prem cloud-based infrastructure operating systems & virtualized environments. Demonstrated experience with infrastructure design in a global multi-tenant environment including on-premises and cloud-based solutions. Demonstrated experience with leading cloud and virtualization transformation programs. Demonstrated experience with cloud computing and virtualization technologies e.g. Azure VMWare. Demonstrated experience in planning and executing domain integrations hybrid deployments and large AD Forest Management e.g. Microsoft Active Directory ADFS. Duties and Responsibilities continued Oversees workload of staff develops mentors and motivates a team of junior and senior engineers with diverse mix of skill sets and experience. Facilitates teamwork with cross-functional stakeholders and Technology personnel from other groups in IT vendors and third- party providers. Monitors industry trends and anticipates changes to the Firms infrastructure estate. Proactively consults with Firm stakeholders to translate Firm needs into solution roadmaps which are socialized and aligned to broader IT and Firm strategic priorities. Prepares input to the annual operating and capital budgets and recommends long- range and annual technology plans. Supervises the infrastructure engineering teams and engages shares standards with regional IT services technicians in offices around the world. Manages technology infrastructure projects from project planning mobilization implementation and operation. Manages day to day departmental activities and facilitates the resolution of technical problems. Researches and recommends potential departmental and technology improvements to senior management in operational outcomes. Recommends and implements best practices processes and procedures related to all aspects of infrastructure management. Stays current on trends and issues in the broader marketplace including current and emerging technologies. Proactively applies quality management change control risk mitigation and customer satisfaction control procedures. Qualifications continued Demonstrated experience with network security technologies including firewalls intrusion detectionprevention systems and security incident event management tools. Demonstrated working with identity and access management technologies and solutions e.g. Azure MS Defender Active Directory. Demonstrated experience with network and system administration including operating system configuration and account management best practices. Experience with ITIL service management practices standards and processes. Skills & Expectations Demonstrated ability to serve as a change agent leading and inspiring others to act especially under circumstances when change is unpopular. Ability to establish rapport and elicit cooperation from personnel across all levels including executive management and cross-functional leadership. Ability to develop and motivate technology teams inclusive of staff and 3rd party vendorsconsultants. Skilled in communications to all levels in the organization in writing speaking and presentation skills for work with the Firm leadership the user community and clients. Excellent problem solving and debugging skills required. Duties and Responsibilities continued Serves as an escalation point for complex problems takes ownership and sees them through to resolution. Acts as a technology strategist working in collaboration with IT leadership. Uphold high standards of confidentiality discretion and integrity particularly with respect to all sensitive andor confidential firm and client information to which this position will have access. Status Exempt Reports To Director of IT Infrastructure Solutions Workplace Type Hybrid Salary range of 161000- 225000 dependent on candidate experience. Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package including healthcare insurance. Learn more about benefits at Covington. httpswww.cov.comencareersstaffbenefits View Covington job applicant privacy notice here httpswww.cov.comenjob-applicant-privacy-notice Qualifications continued Ability to manage complex information systems and technical personnel. Must be able to reliably deal with multiple competing priorities and remain calm under pressure. Ability to fulfill on-call duties for IT emergencies outside of Firm business hours. Work Conditions Based in Washington D.C. Core hours of 900 am - 530pm Monday - Friday hybrid in-office which will be a combination of onsite and remote work with occasional on-call availability. As with all positions it will be required to perform other duties as deemed necessary and assigned by the Director of Infrastructure Services andor Firm Management. Position requires access to equipment software or technology that is subject to U.S. export controls. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitted for permanent residence of the United States i.e. Green Card" holder or c an INS-approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized is still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws. Candidates must submit appropriate documentation to determine if access can be granted before proceeding further through the application process. Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment including hir ing salary promotion discipline termination and benefits on the basis of race color ethnicity religion national origin g ender gender identity or expression age marital status sexual orientation family responsibility disability including physical handicap or any other improper criterion. Covington will consider qualified applicants with arrest or conviction records for employment in accordance with applicable l aws including the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance the Los Ang eles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance.