Description of Responsibilities The Infusion Coordinator is a vital member of the clinical team, responsible for managing and coordinating all aspects of infusion therapy services. This role ensures timely and accurate scheduling, medication procurement, insurance authorization, and patient communication. The Infusion Coordinator also supports clinical operations through lab draws, IV starts, and administrative tasks, contributing to a seamless and patient-centered care experience.
Responsibilities of the Infusion Coordinator
1. Infusion Therapy Coordination
Schedule and manage infusion appointments
Assess patient eligibility and coordinate insurance benefits for infusion services
Coordinate with clinical staff to ensure proper medication procurement and administration
Patient Communication and Support
Serve as a primary point of contact for patients regarding care
Return, patient calls, provide test results, and offer guidance on treatment logistics
Educate patients on medication and treatment
Authorization and Referral Management
Obtain prior authorization for medications, test, and procedures
Process and track referrals, including those requiring coordination with external HUBs or assistance programs
Clinical and Administrative Support
Perform clinical tasks such as lab draws and IV starts
Triage incoming messages and managed documentation in the electronic health record (HER)
Maintain accurate records and ensure timely communication with providers
Inventory and Supply Oversight
Order and monitor medical and infusion supplies
Coordinate medication logistics with specialty pharmacy and vendors
Documentation and Recordkeeping
Ensure all faxed and mailed documents are properly filled and attached to patient records
Maintain up-to-date resource list for hospital contacts, insurance requirements, and prior authorization protocols
Reporting to the partners or their designee in a prompt, efficient manner with the proper disposition. This may include participation in routine management meetings, training, oversight, reporting, and coordination with other departments or personnel.
Other projects, activities, or responsibilities assigned at the discretion of the partners or their designee.
Minimum Qualifications
Graduate of an accredited Medical Assistant program is preferred
Minimum of 1 to 2 years experience in clinical or outpatient setting
Prior experience in infusion therapy, neurology, or specialty care is preferred
Familiarity with benefits, investigation, prior authorization, and patient scheduling
Strong, verbal and written communication skills
Ability to multitask in a fast paced environment
Physical Requirements
The employee is regularly required to stand, walk, and sit, as well as talk and hear
Good hand-eye coordination, and the ability to lift up to at least 25 pounds
PIa3248edf88df-25401-41695074
Numbers & Facts
Location
Salem, VA
Skills
Administrative Skillsunmatched
Certified Medical Assistantunmatched
Clinical Laboratoryunmatched
Clinical Supportunmatched
Communication Skillsunmatched
Document Managementunmatched
Hospitalunmatched
Hubsunmatched
Insuranceunmatched
Intravenous Therapiesunmatched
Laboratory Operationsunmatched
Lift/Move 25 Poundsunmatched
Logisticsunmatched
Medical Assistanceunmatched
Medical Productsunmatched
Medical Record Systemunmatched
Medical Testsunmatched
Medication Administrationunmatched
Medicationsunmatched
Multitaskingunmatched
Neurologyunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Outpatient Careunmatched
Patient Assessmentunmatched
Patient Careunmatched
Patient Care Authorizationsunmatched
Patient Educationunmatched
Pharmacyunmatched
Presentation/Verbal Skillsunmatched
Purchasing/Procurementunmatched
Quality of Careunmatched
Record Keepingunmatched
Testingunmatched
Time Managementunmatched
Writing Skillsunmatched
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