Inside Account Executive- Boston, MA

Overview:

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As an Inside Sales Account Executive,  You will be responsible for selling and promoting the company’s diabetes line of products and services to primary care provider (PCP) offices. The solicitation of the PCP is accomplished primarily through telemarketing but will also require periodic in-person office visits in order to gain new patient referrals for the organization. The Inside Account Executive will be responsible for maintaining an established book of business within their assigned region. 

Success in this role will include maintaining strong relationships with established PCP offices as well as source and convert new referring PCP offices to the company increasing the total number of patients onto service within their established region.    

The successful candidate will report directly to the Regional Sales Manager. The position location is flexible, but the Inside Account Executive must be willing to travel within their assigned region to visit accounts and key manufacturer partners as well as support Regional Trade Shows.  

Responsibilities:

• Solicits, networks, provides customer service support and sells the services of CCS Medical. Primary call points include Primary Care Physician (PCP) Offices  

• Meets and exceeds established goals around sourcing and converting new referring PCP offices to the Company 

• Meets and exceeds new patient referral targets and sign-on goals, sales activity productivity goals  

• Manages and facilitates the paperwork process for new and existing patients associated with the diabetes product line with a high concentration on shipping insulin pump, pump supply and continuous glucose monitors  

• Makes daily cold calls and daily maintenance calls to referral sources within assigned region, along with identifying leads via a variety of internal data sources, networking with developmental peers in diabetes management, manufacturer representatives and peers within the organization.  

• Identify key contacts within an account and provides an action plan for follow-up and account progression.  

• Provides prospective referral sources with appropriate correspondence and marketing materials regarding CCS Medical’s product and service offerings to convert them to CCS referral sources 

• Will interact off-site with offices, key manufacturer partners and attend trade shows as needed.  Expected field travel is 75% office, 25% within the region visiting offices and manufacturer reps 

• Maintains a high degree of confidentiality at all times due to access to sensitive information    

• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department  

• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements  

• Abides by all regulations, policies, procedures and standards  

Desired Outcomes:

• Exercises appropriate cost control measures  

• Maintains positive internal and external customer service relationships  

• Maintains open lines of communication  

• Plans and organizes work effectively and ensures its completion  

• Meets all productivity requirements  

• Demonstrates team behavior and promotes a team-oriented environment  

• Actively participates in Continuous Quality Improvement  

• Represents the organization professionally at all times  

Qualifications:

•  

• Associates Degree (AA) preferred with 2+ years customer service experience (prefer a minimum of 1 year prior sales or telemarketing call center experience) or equivalent combination of education and experience.  

• Strong communication and organizational skills are essential to manage the region effectively. 

• Proven ability to meet and exceed sales targets 

• Ability to learn the basics of specialty products and how to sell based on profitably     

• A strong understanding of sales principles and techniques, including the ability to close deals and handle objections  

• Strong organizational skills and the ability to manage multiple tasks and priorities efficiently 

• Ability to handle rejection and stay motivated to achieve sales targets 

• Ability to identify customer pain points and offer effective solutions 

• Ability to quickly adapt to changing market conditions and customer needs 

• Ability to build and maintain strong relationships with customers, understanding their needs, and providing tailored solutions  

• Proficient in CRM software and Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook  

 

Values:

Our Values

 

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS is an EEO/AA Employer. M/F/D/V

Company Overview:

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer:

• Competitive Salary 
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options
• Wellness programs and mental health support