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Inside Account Manager

Mid-Atlantic Packaging

Dover, DE

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JOB DETAILS
SKILLS
Business Growth, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Distribution Services, ERP (Enterprise Resource Planning), Employee Assistance Plan, Follow Through, Inside Sales, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Order Management, Order Processing, Organizational Skills, Pricing, Purchasing/Procurement, Resolve Customer Issues, Sales Management, Team Player, Telephone Skills, Track Customer Issues, Training/Teaching
LOCATION
Dover, DE
POSTED
10 days ago
Benefits:
  • Bonus based on performance
  • 401(k)
  • Company parties
  • Employee discounts
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Wellness resources
  • Parental leave

Position Summary: 
Mid‑Atlantic Packaging is a family-owned company built on long-standing customer relationships, quality products, and dependable service. We are seeking an Inside Account Manager to support and service an established group of customers by managing repeat packaging orders and providing consistent, responsive support.


This role is ideal for someone who takes pride in doing things the right way, values teamwork, and understands that strong relationships—both internal and external—are the foundation of our success.


Key Responsibilities:
  • Serve as a trusted, day-to-day contact for existing customer accounts 
  • Manage repeat packaging orders from quote to delivery, ensuring accuracy in pricing, lead times, and specifications
  • Enter and maintain customer orders in the company’s ERP/CRM system with a strong attention to detail
  • Communicate clearly and professionally with customers regarding order status, changes, and delivery timing
  • Work closely with production, purchasing, and logistics teams to ensure customer expectations are met
  • Handle customer issues with a practical, solutions-oriented approach
  • Maintain organized records of customer pricing, order history, and packaging specifications
  • Anticipate reorder needs and help customers plan to avoid disruptions
  • Look for opportunities to strengthen relationships and grow business within existing accounts
Requirements and Skills: 
  • 2+ years of experience in account management, inside sales, or customer service—preferably in packaging, manufacturing, or distribution
  • Strong organizational skills and ability to manage multiple ongoing customer needs
  • Proficient computer skills, including Microsoft Office Suite ( Excel, Word, and Outlook) 
  • Clear, professional communication skills (phone and email)
  • Detail-oriented with a strong sense of ownership and follow-through
  • Comfortable working in a fast-paced, team-based environment
Job Type: 
  • Full-time, Monday to Thursday, 9 AM - 5 PM, and Friday, 9 AM - 4 PM
What We Offer:
  • 401(k) Retirement Plan
  • Employee Discount Program (EDP)
  • Employee Assistance Program (EAP)
  • Paid Holidays, Vacation, and Sick Time
  • Life Insurance and Supplemental Coverage (Aflac)
  • Opportunity for career advancement and professional development
  • Collaborative, supportive, and energetic work environment that encourages innovation and growth
Why Join Us?
At Mid-Atlantic Packaging, you’ll be part of a team that values integrity, innovation, and collaboration. We offer a supportive work environment, growth opportunities, and the chance to contribute to a company that’s making a difference in the packaging industry.

If you’re ready to bring your skills and enthusiasm to a company that values your contributions, we encourage you to APPLY TODAY!

About the Company

M

Mid-Atlantic Packaging

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