Inside Sales and Service Representative - Parts

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Inside Sales and Service Representative - Parts

BH Job ID: 5413

SF Job Req ID: 21183

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Inside Sales & Service Representative - Parts

Location: Richmond, VA - Onsite

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Inside Sales & Service Representative - Parts. Supports Richmond Customer Center throughout the sales process, from initial inquiry through delivery. This onsite position provides parts identification, quotations, pricing, order processing, delivery coordination, and customer support for compressed-air products, services, and parts.

The representative will partner with customers, outside sales, suppliers, and Customer Center teams to ensure accurate orders, timely communication, and reliable delivery. As experience and product knowledge grow, this role may take on additional responsibilities in lead generation, market intelligence, customer development, and complex orders.

Responsibilities

• Respond to inbound customer inquiries and generate sales of compressed-air products, services, and parts.
• Assist customers with parts identification and prepare accurate quotes, confirming product requirements, pricing, and purchase order information.
• Follow up on quotations to support conversion to orders.
• Process and manage orders from entry through delivery, monitoring schedules and expediting shipments as needed.
• Serve as a primary customer contact throughout the sales cycle, providing updates and resolving order or delivery concerns.
• Manage inventory to appropriate stocking levels and coordinate outside purchases and transportation expenses efficiently.
• Maintain accurate customer records, purchase orders, sales documentation, and activity reports.
• Partner with outside sales and Customer Center personnel to support customer needs, lead generation, and market information.
• Operate a forklift and perform parts warehouse duties in accordance with training and safety requirements.
• Share best practices with teammates and follow environmental, health, safety, and operational requirements.

Requirements

• High school diploma or GED.
• Associate's degree
• 2-3 years of relevant experience.

Core Competencies

• Customer Service: Ability to understand customer needs, respond promptly, and provide support from initial inquiry through delivery.
• Communication: Ability to communicate clearly with customers, suppliers, outside sales, and internal teams.
• Organization and Time Management: Ability to manage customer calls, quotations, orders, and inventory responsibilities while balancing competing priorities.
• Attention to Detail: Ability to maintain accurate parts information, pricing, order entries, and supporting documentation.
• Problem Solving: Ability to investigate order and delivery concerns, coordinate solutions, and escalate issues appropriately.
• Analytical Skills: Ability to use data and established processes to identify potential problems and improvement opportunities.
• Initiative and Follow-Through: Ability to anticipate customer needs, track commitments, and complete tasks reliably.
• Cross-Functional Collaboration: Ability to work with sales, suppliers, warehouse personnel, and other Customer Center teams to support customer requirements.

Preferences

• Bachelor's degree.
• Technical background, particularly with industrial equipment, mechanical products, or replacement parts.
• Experience in inside sales, parts identification, quotations, order management, or industrial customer service.
• Proficiency with Microsoft Office and the ability to learn internal business systems.
• Experience with Salesforce.
• Forklift certification; training and certification can be provided after hire.

Travel & Work Arrangements/Requirements

• This is an onsite position based at the Richmond, Virginia Customer Center.
• Approximately 5%-10% travel may be required within the United States for meetings, training, and other business needs.
• This position includes office and parts warehouse duties requiring regular use of hands and fingers, walking, stooping, and kneeling.
• Employees regularly lift or move up to 10 pounds and occasionally lift or move 40 pounds or more.
• Relocation assistance is not available.

Pay Range

The total pay range for this role, not including incentive opportunities, is $55,000-$70,000. The pay range takes into account a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location. Hired applicants will be eligible to participate in the Sales Incentive Plan with a target incentive of 12.5% of base salary, subject to plan terms.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.