Inside Sales Associate

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Description

The Inside Sales Associate plays a vital role in building lasting customer partnerships by understanding customer needs, delivering exceptional service, and connecting clients with Lebermuth solutions that help their businesses thrive.

This role builds and expands assigned accounts, develops new sales opportunities, negotiates within established commercial guardrails, and converts customer needs into profitable, repeatable revenue. The Inside Sales Associate maintains accurate customer and opportunity information so the sales organization can make informed decisions and follow through consistently.

The Inside Sales Associate works closely with Operations, Supply Chain, Finance, Quality, Regulatory, and Product Development to coordinate solutions, resolve issues, and ensure customer commitments reflect Lebermuth capabilities.

Requirements

What Success Looks Like

Customer Retention and Account Growth

You build trusted, long-term relationships that generate repeat business and year-over-year growth. You understand each customer's needs, buying behavior, pain points, and opportunities, then tailor your approach to create value.

Profitable Revenue Growth

You consistently work toward monthly and annual sales goals while protecting business quality.

Exceptional Customer Experience

Customers experience responsiveness, professionalism, accuracy, and partnership. You listen carefully, clarify the need, communicate expectations, resolve issues, and close the loop.

CRM and ERP Discipline

Customer contacts, transactions, opportunities, requests, communications, stages, values, close dates, and next actions are entered accurately and promptly. Your records provide reliable visibility for forecasting, coordination, and decision-making.

Operational and Cross-Functional Alignment

You involve the right internal partners, provide complete information, and make realistic commitments. You surface risks early and help remove barriers that could affect the customer or the business.

Product and Market Knowledge

You continually strengthen your understanding of Lebermuth products, applications, differentiators, and market trends. You use this knowledge to recommend relevant solutions and communicate benefits clearly.

Safe and Quality Focused Work

You maintain an organized workspace and follow food safety, quality, confidentiality, PPE, and departmental standards. You raise concerns quickly and support the safe production and shipment of quality products.

What You Bring

• You create strong customer relationships through listening, curiosity, responsiveness, and reliable follow-through.
• You are goal-oriented and motivated to grow sales, expand accounts, and develop new opportunities.
• You communicate product benefits and commercial recommendations clearly and professionally.
• You negotiate confidently while working within established pricing, margin, quality, service, and approval guardrails.
• You organize competing priorities, maintain accurate details, and complete follow-up tasks in a timely manner.
• You use sound judgment, solve problems, and escalate exceptions or risks at the right time.
• You collaborate across functions and treat internal handoffs as shared responsibility.
• You adapt to changing customer needs, market conditions, and business priorities.
• You protect confidential Lebermuth and customer information.
• You maintain positive assumptions and use respectful, adult-to-adult communication.
• You seek feedback, build knowledge, and continuously improve your approach.

Qualifications

Education

• High school diploma or equivalent required. Completion of college coursework preferred.

Experience

• 2+ years of proven inside sales or similar experience, or an equivalent combination of education and experience.
• Experience building customer relationships, developing opportunities, and working toward sales goals preferred.
• Experience using CRM, ERP, manufacturing, inventory control, or order-processing systems preferred.

Department: Sales

Reports To: Sales Director

FLSA Status: Non-Exempt