POSITION SUMMARY
APS is seeking an organized, customer-focused Inside Sales Coordinator to support our commercial operations. This role manages the full quote-to-order cycle, keeps our CRM current, and serves as a responsive link between customers and internal teams. The right candidate is detail-oriented, proactive, and comfortable juggling multiple open opportunities in a fast-moving manufacturing environment.
KEY RESPONSIBILITIES
- Manage and track incoming leads through the sales pipeline; ensure timely follow-up on all open opportunities.
- Prepare competitive quotations and follow up with customers to move proposals to close.
- Process and enter sales orders accurately; coordinate handoff to operations for execution.
- Maintain CRM system; keep customer contacts, activities, and pipeline data current.
- Track open sales orders from entry through delivery; proactively communicate status updates to customers.
- Serve as a responsive point of contact between customers and internal teams.
- Support outside sales representatives with quotes, documentation, and customer communications.
REQUIREMENTS
- 2 to 5 years of experience in inside sales support, estimating, or customer service in a manufacturing or industrial environment.
- Proven ability to manage multiple open quotes and customer requests simultaneously.
- CRM proficiency required; experience with ERP or MRP systems a strong plus.
- Strong verbal and written communication skills; comfortable working directly with customers and outside sales reps.
- Detail-oriented, self-directed, and proactive in following up and closing open items.
- Familiarity with specialty plastics, process equipment, or industrial components is a plus.
- Semiconductor industry experience desirable.
PREFERRED
- Experience supporting a technical sales team in a precision manufacturing or fabrication environment.
- Comfortable reading basic technical drawings or specifications to support quoting.
- Background in customer or account management.
COMPENSATION AND BENEFITS
- Competitive base salary commensurate with experience.
- Performance-based bonus opportunity.
- Health, dental, and vision insurance.
- Paid time off and company holidays.
- High-visibility role with real growth opportunity in a fast-moving, expanding company.