Inside Sales Consultant

Inside Sales Consultant

Twin Valley Tire

Milbank, SD

About Twin Valley Tire

Twin Valley Tire is a trusted part of the Milbank, South Dakota, community. It now serves customers from six locations: Milbank, Sisseton, Webster, and Miller in South Dakota, and Wheaton and Benson in Minnesota.

The company carries tires and wheels for agricultural, commercial, passenger and light truck, trailer, lawn and garden, and ATV use, plus tracks for farm equipment. Brands include Alliance, BKT, Firestone, Goodyear, Michelin, Titan, and Trelleborg. On any given day the team might switch a sprayer from flotation tires to narrow row-crop tires, put new front tires on a combine, retread tires for a commercial fleet, or handle brakes and an alignment on a family car.

Service is the other side of the business. Twin Valley Tire repairs, rotates, balances, and studs tires in the shop and sends crews out to farms for tire, wheel, and track work. It also refinishes wheels, and its auto bays handle oil changes, batteries, alignments, brakes, A/C, and suspension.

The team’s stated priority is keeping customers safe on the road, with expert service, honest customer care, and fair prices. For an Inside Sales Consultant, that breadth is the job: a customer could call about combine tires, a fleet recap, or an alignment on the family car, and each needs the right recommendation, an accurate quote, and a clear handoff to the shop. 

About the Opportunity

Twin Valley Tire is hiring an Inside Sales Consultant to help customers find the right tires and services, price them accurately, and see each sale through to completion. The consultant reports to the Director of Sales and Business Development, handles phone, counter, and electronic inquiries, and works closely with the inventory and service teams who fulfill each order. Customers come to Twin Valley Tire for sound recommendations, accurate pricing, and commitments they can count on. With agricultural, commercial, passenger, and service customers all calling in, the consultant turns each need into a profitable sale and repeat business through accurate recommendations, consistent follow-up, and reliable coordination from first inquiry tocompleted sale. The consultant owns the accuracy of each commitment, the handoff to inventory and service, and the communication with the customer. Inventory availability, technician productivity, and service quality stay with their own owners.

Job purpose statement: Convert customer needs into profitable sales and repeat business through accurate recommendations, consistent follow-up, and reliable coordination from inquiry through completion of the sale.

KEY RESPONSIBILITIES TO ACHIEVE SUCCESS

The key accountabilities for the position include, but are not limited to, the following:

Profitable Sales & Opportunity Conversion

Achieve agreed sales and gross profit expectations by converting qualified customer inquiries into appropriate purchaseswhile maintaining pricing discipline and customer trust.

Customer Needs Assessment & Product Recommendations

Recommend products and services that fit the customer’s vehicle or equipment, application, operating conditions, andpriorities. 

Accurate Quotes Orders & Transactions

Produce complete, accurate quotes and transactions that protect customer confidence, margin, and efficient execution.

Order Fulfillment & Service Coordination

Coordinate each sale with inventory and service personnel so customer commitments are realistic, handoffs arecomplete, and exceptions are communicated early. 

Customer Relationships & Issue Resolution

Build customer confidence and repeat business through responsive communication, professional problem resolution,and dependable follow-through. 

Sales Follow-Up & Repeat Business Development

Recover open sales opportunities and generate repeat business through planned, relevant follow-up with assignedcustomers and accounts.

THE SEARCH

Sagency, an executive search and leadership consulting firm, has been retained for this search. Sagency consultants will review qualified candidates and help the hiring team consider a final group. Candidate conversations and information are handled with discretion and confidentiality. Sagency and Twin Valley Tire are equal-opportunity employers.

If your experience, skills, and passion are a good match for the organization and this role, we would like to engage with you. Please read below for the first part of the application and selection process.

The initial steps of the application and selection process:

Step 1: Complete the online application and upload your resume.

• The application stays open until the position is filled.

Step 2: A Sagency Executive Search Consultant may schedule an initial phone call with qualified applicants.

Step 3: A Sagency Executive Search Consultant will schedule a 60-minute interview with select candidates.

Step 4: Candidates who are selected and choose to move on to interviews with the client will be asked to complete an online assessment.

Step 5: First-round interviews with Twin Valley Tire.

Thank you for your time and interest in this role.