Inside Sales & Customer Account Advisor - Allstate Insurance

Inside Sales & Customer Account Advisor Allstate Insurance

Location: Cedar Rapids, Iowa | Full-Time | In-Office/Hybrid Remote Position

Are you someone who loves helping people but also has a natural drive to sell, succeed, and earn more?

We're looking for a motivated, confident, and outgoing individual to join our growing Allstate agency in our Cedar Rapids, Iowa office!

This isn't your typical customer service position.

Our Inside Sales & Customer Account Advisors are the heart of our agency. You'll work directly with our existing customers, build relationships, answer questions, review insurance coverage, and most importantly, recognize opportunities to help customers better protect what matters most.

Every customer interaction is an opportunity. Whether you're helping someone with a billing question, reviewing their auto insurance, or identifying a need for home, umbrella, or life insurance, we expect our team to go beyond simply answering the question and provide real value.

We're looking for someone who:

• Enjoys talking with people and building genuine relationships.
• Has a sales mindset and isn't afraid to ask for the business.
• Can turn everyday customer conversations into sales opportunities.
• Is motivated by goals, accountability, and personal growth.
• Thrives in a fast-paced, energetic, team-oriented office.
• Wants to be coached, challenged, and rewarded for their performance.

You'll receive hands-on training, daily coaching, a supportive team, and opportunities to grow your skills and income.

This is a sales-driven position with a strong customer service foundation. If you're looking for a role where you can make an impact, challenge yourself, and be part of a team that celebrates success, we'd love to meet you!

Salary Range: $60000.00 - $150000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Career Growth Opportunities

Mon-Fri Schedule

Retirement Plan

Evenings Off

Hands on Training

Responsibilities

What a Typical Day Looks Like

• Answer inbound calls from existing customers and provide knowledgeable, friendly, and efficient service.
• Proactively review customer accounts to identify gaps in coverage and additional insurance needs.
• Cross-sell auto, home, renters, umbrella, and specialty insurance products to existing customers.
• Make outbound calls to follow up on quotes, conduct account reviews, and uncover new sales opportunities.
• Educate customers on their coverage and use real-life examples to help them understand the importance of proper protection.
• Confidently present insurance recommendations, overcome objections, and ask for the sale.
• Identify opportunities for life insurance and financial protection conversations and connect customers with the appropriate team member.
• Build lasting customer relationships while supporting retention and overall customer satisfaction.
• Consistently work toward daily activity expectations and monthly sales goals.
• Participate in daily team meetings, sales training, role-playing, and ongoing coaching.
• Collaborate with our sales and service teams to deliver an exceptional customer experience.

Our philosophy is simple: Don't just handle the call. Find the opportunity, provide the solution, and ask for the business.

What We're Looking For

• Location: Must be able to work full-time, in person, at our Cedar Rapids, Iowa office, with potential for hybrid/remote schedule.

• Licensing: Must obtain and maintain the appropriate Iowa insurance license. If you're not currently licensed, we'll guide you through the process of getting licensed.

• Experience: Previous insurance experience is not required. Sales experience is a plus, but a strong work ethic, motivation, and willingness to learn are what matter most.

• Communication: Strong verbal and written communication skills with the ability to build trust, educate customers, and confidently lead conversations.

• Sales Mindset: Comfortable recommending additional products, handling objections, and asking customers to move forward.

• Self-Motivation: Goal-oriented, competitive, and driven to consistently meet and exceed performance expectations.

• Customer Focus: Genuinely enjoys helping people while recognizing opportunities to provide additional protection.

• Coachability: Open to feedback, willing to practice new skills, and committed to continuous improvement.

• Accountability: Takes ownership of daily activity, productivity, and sales results.

• Teamwork: Brings a positive attitude, strong energy, and a willingness to contribute to a high-performing office environment.

• Technology: Comfortable learning and using multiple computer systems while managing customer conversations.

We're not looking for someone who simply wants to answer phones. We're looking for someone who wants to build relationships, drive results, and grow with our agency.

If you're motivated, coachable, and ready to be part of a team that works hard, supports one another, and celebrates wins, hit Apply! We'd love to talk with you.