INSIDE SALES & CUSTOMER SERVICE
Baton Rouge, LA 70809
Ford-Gelatt - Inside Sales & Customer Service /
Inside Sales & Customer Service /
On-site
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Ford-Gelatt, a SunSource Company and leading distributor of process pumps and components in the fluid process market, is currently seeking a Customer Service Representative in Baton Rouge, LA
We''re looking for an energetic, self-driven and technically inclined individual to join our inside sales team.
In this role, you will be responsible for:
- Providing outstanding service to our customers and support to the outside sales staff
- Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems
- Develop pump proposals and become a product expert on assigned product lines
- Specialize in parts for our equipment. Assist customers with identifying parts they require and provide quotations
- Focus on other products in the larger SunSource catalog and help drive business growth on these products
- Enter orders in our order handling system after review of customer order to confirm consistency with our proposal
- Develop working relationships with our suppliers'' factory personnel
- Develop relationships with our customers so that they think of our Company first for their rotating equipment needs
- Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or Manager
- Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines
- Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process
- Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with our products
- Participating in Inside sales quote followup activities and outbound calling
Preferred Education & Experience:
- Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience
- Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude
- Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages
- Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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