Inside Sales / Customer Service Rep

Inside Sales / Customer Service Rep

Marietta/Atlanta area | Full-Time

Join Our Team

KMT Systems is a family-owned security and low-voltage technology company serving the Atlanta area since 2005. We help protect homes and businesses with intrusion detection, fire alarm, video surveillance, access control, and related solutions. We are looking for a friendly, organized, and motivated Customer Service / Inside Sales Representative who enjoys helping people, building relationships, and finding opportunities to grow. This is a great opportunity for someone with strong communication skills who wants to learn and develop in a growing company.

What You'll Do

• Assist customers by phone, email, and company software with questions, product information, and service requests.

• Prepare and follow up on quotes, leads, and proposals to help turn opportunities into sales.

• Identify customer needs and recommend appropriate products, upgrades, and services.

• Enter and track customer information, orders, and follow-up activity accurately.

• Help onboard new customers and provide attentive post-sale support.

• Coordinate with Sales, Service, and Operations to ensure a smooth customer experience.

• Take ownership of assigned requests and follow through until the next step or resolution is clear.

What We're Looking For

• Strong customer service mindset and professional communication skills.

• Excellent organization, attention to detail, and follow-through.

• Comfort talking with customers, asking questions, and following up on sales opportunities.

• Positive attitude, willingness to learn, and ability to work as part of a team.

• Comfort using email, Microsoft Office, and learning new software.

• High school diploma or equivalent.

• Fit our Core Values:

  Committed | Team Player |Trustworthy | Customer First | Quality Focused

Preferred: Experience in customer service, inside sales, quoting, or CRM systems; experience in the security or technology industry is a plus but not required.

What We Offer

• Competitive pay based on experience.

• Medical, dental, vision, life insurance, and 401(k) benefits for eligible employees.

• Training, mentorship, and opportunities to grow.

• A supportive, family-owned culture that values doing the right thing.

Why KMT Systems?

At KMT, your work matters. You will help customers feel supported, contribute to the success of our sales and service teams, and build skills for a rewarding career. If you are ready to grow with us, send your resume to careers@kmtsystems.com.

You should be proficient in:

• Customer Service
• Business-to-Business (B2B)
• Business-to-Consumer (B2C)
• Inside Sales

Machines & technologies you'll use:

• CRM Systems
• Microsoft Office