Inside Sales & Customer Service Specialist

Responsive recruiter

Benefits:

• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Dental insurance

About Us

At FASTSIGNS of Kansas City, weve worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our sales team is knowledgeable and possesses the technical expertise to understand and execute our clients' visions. Our Inside Sales and Customer Service Specialists build personal relationships with many of our customers, consistently finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbeques.

The Role

This isnt about aggressive pitching or hard selling. We are looking for a relationship-driven partner who excels at asking the right questions to truly understand our clients visions. Youll own your customer relationships from the first conversation to the finished product: answering inquiries, building quotes, following up, and moving each order through to completion. Youll work alongside our existing sales team and coordinate with design and production to get jobs done right.

Duties Include:

• Greet and assist walk-in, email, E-commerce, and phone customers.
• Chat and connect with customers and decision-makers.
• Recommend excellent products and follow Brand Standards.
• Find and contact sales prospects creatively.
• Build and manage a leads list through referrals, calls, mail, and email.
• Follow up on new leads from calls, marketing, and emails.
• Learn pricing and proposal models
• Handle project paperwork and follow procedures from start to finish.
• Prepare estimates and follow up on them.
• Update customers on order status and schedule changes.
• Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
• Keep the retail space clean, organized, and inviting.
• Support the team with reports, invoicing, and regular paperwork.
• Prepare and share status reports for weekly team meetings.
• Assist with the company's marketing plans when needed.
• Conduct market research, competitive shopping, and customer surveys.
• Resolve customer issues with a smile.
• Build great relationships with support departments.
• Follow all company policies and ethics codes.
• Check-in with customers within 3-5 days for satisfaction.
• Embrace the "Everybody Sells" mindset and spot sales opportunities.
• Join a rapidly growing team where your voice matters and every individual plays a vital role in achieving our shared goals.

What We Are Looking For:

We are specifically looking for someone with 2 to 3 years of experience in customer service, account management, or sales-ideally with some exposure to the print or signage industry. You should be entirely comfortable handling phone calls, managing detailed job orders, and staying organized in a fast-paced retail environment. Most importantly, you are someone who naturally converses with business owners as a consultant rather than a high-pressure salesperson.

Previous Inside Sales & Customer Service Specialist Experience:

• Proven, seasoned experience in high-impact customer-facing or sales-driven environments.
• Demonstrated ability to actively drive sales growth and exceed performance targets.
• Professional experience with handling calls, call routing, and message taking.
• Experience in taking and processing job orders

How to Apply

Submit your application and well get back to you promptly!

FASTSIGNS is the franchise industry leader with over 700 locations. We have the most extensive training programs, both online and in-person, in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS, we pride ourselves on providing the best customer service in the sign industry, and to prove it, we survey our customers to ensure we constantly improve our service.

Compensation: $20.00 - $30.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.