Xico Lighting | Woburn, MA
Inside Sales Customer Support Coordinator
About Xico:
Xico Lighting, a 3LED brand, is an innovative architectural lighting manufacturer focused on creating elegant high-performance linear lighting systems for commercial and institutional environments. Our products combine thoughtful industrial design, advanced optical technology and precision engineering to deliver exceptional lighting solutions.
Position Summary:
We are seeking an Inside Sales Customer Support Coordinator to manage pre- and post-sale workflows for our architectural sales agents and customers. This execution-focused, process-driven role serves as the central link between sales agents, customers, and internal manufacturing teams. You will ensure quotations, orders, delivery details, and post-sale requests are handled accurately and promptly.
Key Responsibilities:
Quoting & Pre-Sale Support:
- Build accurate quotations using approved price books, configurations, and product codes.
- Create and track sales opportunities in Salesforce, delivering prompt quotes and follow-ups to agents.
- Assist sales agents with quote revisions, product options, and technical clarifications by coordinating with internal teams.
Post-Sale & Order Management:
- Serve as the main point of contact for agents and customers regarding order status, delivery schedules, and Estimated Ship Dates (ESDs).
- Review purchase orders for accuracy to ensure seamless production processing.
- Coordinate with engineering, production, purchasing, and shipping to resolve post-sale issues, including shipment discrepancies, replacement parts, and lead time updates.
Data & Administrative Maintenance:
- Maintain clean, organized Salesforce records, ensuring all quotes, POs, and correspondence follow company naming conventions.
- Keep sales documentation, quoting templates, and pricing tools up to date.
- Provide general administrative support to sales management and customer service teams.
Qualifications & Experience:
- Experience: 1–3 years in customer service, inside sales support, order processing, or administrative roles. (Experience in lighting, electrical products, or manufacturing is a plus).
- Technical Skills: Comfortable working within CRM systems; Salesforce experience is preferred.
- Process-Oriented: High attention to detail, strong organizational skills, and a track record of data accuracy.
- Communication: Clear, professional written and verbal communication skills with a strong customer-service mindset.
- Problem-Solving: Proactive, organized self-starter capable of juggling multiple tasks across different internal departments.
Key Success Metrics:
- Quotation accuracy and rapid turnaround times.
- Prompt, clear communication regarding order status and ESDs.
- High Salesforce data reliability and minimal order rework.