INSIDE SALES MANAGER
Team: Managing 6-8 Account Manager
Location: Congers, NY (fully on-site)
Schedule: 7:00 AM to 4:00 PM
Type: Full-time, salaried, exempt
Pay $125,000 - 150,000 base earning plus bonus and commission
PowerPak supplies the site and safety products that keep contractors, municipalities, and utilities working. As Inside Sales Manager, you'll lead our Account Manager team on the inside sales floor, working alongside our field Business Development Managers and Customer Experience team.
This is a coaching job first. About half your time is on the floor with your reps: role plays, paired calls, and call reviews so each rep gets better every week. You'll also own the scoreboard, the sales process, and hiring for your team. The role is fully on-site because the coaching happens on the floor.
- Coach call quality (about 50%). Role play, paired calls, desk visits, and call reviews.
- Hold the team accountable (about 15%). Run weekly 1:1s against the scoreboard, address shortfalls early, and document performance.
- Keep the floor energized (about 10%). Lead daily huddles, run contests, set stretch goals, and celebrate wins.
- Own the sales process (about 6%). Find gaps, write better procedures, train the team on them, and measure what changes.
- Plan and forecast (about 5%). Forecast team activity and results, run sprints, and give input on compensation and team structure.
- Build the team (about 5%). Recruit, interview, and onboard new Account Managers.
- Handle escalations and keep data clean (about 9%). Resolve escalated issues, keep NetSuite accurate, and make sure new leads get worked fast.
- Rep activity: each Account Manager at 50 outbound calls and 13 MSIs Meaningful Sales Interactions per workday
- Team activity: total activity scaled to monthly and annual revenue targets
Required
- 5+ years in B2B inside or outbound sales
- 2+ years leading, coaching, or managing a sales team
- A track record of hitting activity and revenue targets in a high-volume outbound setting
- Hands-on experience with a CRM and a VoIP or call platform
- High school diploma or equivalent
Nice to Have
- NetSuite experience
- Experience in construction, infrastructure, or industrial supply distribution
- Experience hiring and onboarding sales reps, or coaching to a structured sales methodology or call quality scorecard
- A bachelor's degree in business, marketing, communications, or a related field
Pay range: $125,000 - 150,000plus bonus and commission
- Health: Medical, dental, and vision plans through ADP TotalSource, on the 1st day of the month after the first 30 days of your hire date
- Protection: Company-paid basic life/AD&D and long-term disability, plus optional supplemental coverage
- Savings: Retirement plan, health and dependent care FSAs, and pre-tax commuter benefits
- Time off: 15 PTO days, plus 4 wellness days, 7 paid holidays, and 3 floating holidays
- Support: Employee Assistance Program, pet wellness, identity protection, and employee discounts
- People First, in practice. Weekly one-on-ones with your manager, stay interviews, and regular performance reviews.
- Values we hold each other to. We're Caring, Agile, Accountable, Transparent, and Reliable. In practice, that means we keep our commitments, own our mistakes, communicate directly, and cut red tape.
- Proof from our people. 94% say PowerPak is a great place to work, and 98% are proud to tell others they work here. View our Great Place To Work certification
PowerPak Civil & Safety, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, citizenship or immigration status, age, disability, genetic information, marital or familial status, veteran or military status, domestic violence victim status, arrest or conviction record, or any other status protected by federal, state, or local law. We consider qualified applicants with arrest and conviction records in line with applicable fair chance laws. Need an accommodation to apply or interview? Contact Human Resources and we will work with you.