Inside Sales Manager

Office-based role at the Itasca, IL location, with occasional visits to branches and customer sites

Do you have experience in operational Sales Leadership?

Are you a positive, ambitious, outgoing individual with impeccable people skills?

Does working in an organization, committed to growth, and collaboration interest you?

Do you have experience in the electrical industry to use your expertise to help customers?

ABOUT US:

Steiner Electric is a family-owned company founded in 1916. Steiner Electric is one of the largest electrical supply business in the country, with locations in Northern Illinois, Northwest Indiana and Southeast Wisconsin. We represent many of leading manufacturers in the industry. Our team services customers with standard electrical and industrial supplies and represent automation products, motors and drives, energy management, and custom products. Steiner is a close family culture with a strong commitment to customer service, values, integrity and community service.

WHAT WE OFFER:

We offer a competitive compensation and benefits package that includes:

• Competitive compensation plans
• Generous Paid Time Off
• Medical, Dental, Vision, Life, Short-term and Long-term disability insurance
• Learning & Development Plans
• Coaching & Mentorship
• 401K with company match
• Wellness reimbursement program

WHAT YOU'LL DO:

The Inside Sales Manager leads the inside sales team to grow revenue, protect margin, and deliver consistent customer experience. The role builds the team through recruiting and training and drives disciplined execution of Steiner Electric’s sales process.

This position sits at the same level as the Outside Sales Managers. The two roles work as peers to coordinate account coverage, quoting, and customer follow-through across the sales organization.

Key Responsibilities:

Training

• Design and deliver onboarding for new inside sales hires, covering products, systems, and the sales process
• Provide ongoing coaching on product knowledge, quoting, pricing, selling, and relationship-building skills
• Train the team on effective use of Solar ERP for order entry, quoting, inventory lookup, and reporting
• Assess skill gaps and build individual development plans

Recruiting

• Partner with HR to define hiring needs, write postings, and source candidates
• Screen and interview candidates, and make hiring and pay recommendations
• Build a bench of qualified talent for inside sales and future outside sales roles
• Support retention through engagement, recognition, and career-path conversations

Sales Process Execution

• Understand, model, and enforce the company’s sales process from inquiry through quote, order, and follow-up
• Establish individual sales quotas and track team and individual performance for sales, margin, quote conversion, and response time
• Develop and implement targeted sales strategies and calling plans, including renewals, special pricing, and upselling
• Monitor quote activity and pipeline; follow up on open and lost quotes
• Coordinate with Outside Sales Managers and Marketing on account coverage, handoffs, customer insights, and joint strategies
• Identify and recommend process improvements to increase efficiency and win rate

General Management

• Manage daily operations of the inside sales team, including scheduling and workload balance
• Conduct performance reviews, give regular feedback, and address performance issues
• Resolve escalated customer issues involving pricing, orders, or delivery
• Work with Purchasing, Operations, and Credit to keep orders accurate and on time
• Report on team performance to the VP of Sales

WHAT WE'LL NEED FROM YOU

• 3–5 years of inside and/or outside sales management experience, with direct supervision of sales staff
• Working knowledge of Solar ERP, including order entry, quoting, and reporting
• Experience in electrical or industrial distribution
• Proven track record of recruiting, training, and developing sales teams
• Demonstrated ability to understand, execute, and hold a team accountable to a defined sales process
• Strong communication, organization, and problem-solving skills
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience
• Experience with counter, will-call, or branch sales operations
• Familiarity with electrical product categories (wire and cable, lighting, gear, automation, datacom)
• Proficiency with Microsoft Excel and Office 365; experience with a CRM platform

Core Competencies

• Coaching and development: Builds individual skill and holds people accountable to standards.
• Talent judgment: Identifies, selects, and retains strong sales performers.
• Process discipline: Follows and enforces a consistent sales process; uses data to manage.
• Customer focus: Puts responsiveness and accuracy first for contractors and industrial accounts.
• Collaboration: Works as a peer with Outside Sales, Marketing, Purchasing, Operations, and Credit.
• Communication: Clear, direct, and professional with team members, customers, and leadership.

Steiner is an equal opportunity employer and will consider all qualified applicants for employment. Steiner employs people without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, protected veteran status, or disability.