Inside Sales Rep

Role summary

The Inside Sales – Parts person is the first point of contact for customers who need parts for sod and turf equipment. You identify the machine, find the correct part, quote price and availability, take the order, and follow it through until the customer has what they need. Success is measured by accurate orders, fast turnaround, and customers who call back.

Responsibilities

• Answer inbound calls, emails, and web inquiries and greet customers in a clear, helpful way.

• Identify the equipment (make, model, serial number, year) and the failed or worn component from the customer’s description, photos, or part numbers.

• Look up parts in manufacturer catalogs, dealer systems, and internal inventory (Progressive Turf, Firefly Automatix, and related lines, plus common wear items).

• Confirm fitment before quoting. Ask the right follow-up questions when the customer is unsure.

• Quote price, availability, lead time, and shipping. Offer substitutes or related wear parts when they genuinely fit the job.

• Enter and process orders, arrange pickup or shipping, and keep the customer updated if a part is back-ordered or substituted.

• Coordinate with the warehouse and service team so the part that leaves the building matches the quote.

• Keep notes on repeat customers, common machines, and open orders so the next call is faster.

• Follow up on quotes that have not converted and on orders that should have arrived.

• Flag recurring failures or stocking gaps so common parts stay on the shelf.